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# Technical Product Support Specialist (Onsite)

- **Company:** FULL-SWING GOLF, INC.
- **Location:** Carlsbad, CA, United States
- **Experience:** Experienced
- **Salary:** $56,160.0 - $66,560.0
- **Contract:** Permanent contract
- **Skills:** Networking Hardware, Salesforce.Com, Computer Equipment
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=12db59f6135f703c

## About the Role

Required Education, Experience & Skills

 * Technical or Computer related degree
 * 2 + years providing technical support (phone, email, and/or on-site)
 * Extensive knowledge of Windows 7/10
 * Ability to troubleshoot PC hardware related issues
 * Ability to troubleshoot, diagnose, and resolve product and service issues in a timely and efficient manner
 * Intermediate knowledge of networking hardware and configuration
 * Strong customer service and support skills
 * Strong telephone skills
 * Must be patient, self-motivated, detail oriented, and disciplined in time management

Preferred Education, Experience & Skills

 * Knowledge and use of Salesforce a plus

## Description

We are looking for a highly motivated team player to join our outstanding customer service team! As a Technical Product Support Specialist, you will provide top-tier technical support to both customers and distributors, manage case logs and resolutions, and maintain an exceptional level of customer service.

Primary Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 * Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced environment
 * Create and document case history
 * Manage case logs and resolutions
 * Create Knowledge Base Articles based on case resolutions
 * Follow up to ensure resolution and customer satisfaction
 * Managing calls in queue

Work Days and Hours

 * Must be able to work shifts that span the weekend, Saturday, Sunday, or both days.

Work Environment

 * This role operates in a hybrid or office-based environment, depending on company needs.
 * Work is primarily performed in an office setting with standard working hours; however, occasional after-hours support may be required.
 * The position requires frequent interaction with employees across different departments, requiring strong collaboration and communication skills.
 * The role may involve sitting for extended periods, working on a computer.
 * Able to lift 25 lbs.


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