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# Product Support Analyst - Fintech

- **Company:** Quant Capital
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Reference Data, Salesforce.Com, Low Latency
- **Published:** August 11, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2919014448-2

## About the Role

of creating client facing documentation e.g., product templates, user guides or similarMy client has a family feel and traditional values but is known as by far the best trading and reporting consultancy in the world. They have recently implemented a FIX standard for Fixed Income Trading. They have been trading for 8 years and have around 150 people in the office so personality fit is important.My client is based in London Flex working.Business Analyst, Electronic trading consultant - FIX, Index, Benchmark, Latency, Infrastructure

## Description

specialist knowledge of derivative reference data products, client onboarding and support, as well as other systems supporting reference data services. POC for new client onboarding and support Working collaboratively and providing escalation point to the Support team Troubleshoot more complex tickets raised by clients, prioritising accordingly, and keeping them informed of status Assist with living 'run book' of internal operational processes and procedures, working with technical teams as requiredThe Product Support Analyst Will Have:· 1+ years' experience of a banking or vendor side client support / operations· Salesforce or Servicenow· Some understanding of financial derivatives products· Competence and interest in technology· Strong communication skills, especially written English· Experience of dealing with and prioritising multiple issues or items each day, researching to find answers, communicating directly with clients via an online support portal and over the phone· Experience


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