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# IT Support Technician

- **Company:** WheelHouse IT
- **Location:** Orlando, FL, United States (Remote available)
- **Salary:** $33,280.0 - $39,520.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, RAID, Dell Remote Access Controller (DRAC), Networking Hardware, Network Troubleshooting, Microsoft Office, Microsoft Software, Network Connections, Wide Area Networks, Transport Layer Security, Cloud Platform System, Bare Metal, Hardware Infrastructure, Network Server
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5452045303aab01d

## About the Role

* 1+ years of experience in supporting network connectivity and networking equipment for LAN/WAN topologies, Microsoft Products (i.e. Office 365, Windows OS's), Microsoft Active Directory administration, and internet-related technologies, including registrars, SSL, and hosting providers
 * Technical certifications or training equivalent to A+ and Network+ preferred
 * Prior experience in an MSP or support environment highly desirable
 * Familiarity with server hardware and related technologies such as RAID, iLO, DRAC, bare metal restores, and backup methods considered a plus
 * Experience with LabTech or similar RMM and ConnectWise or similar PSA software desirable
 * Strong work ethic, attention to detail, problem-solving skills, and ability to work well with others
 * Local candidates only, Prior experience in an MSP or support environment, server hardware and related tech, LabTech or similar RMM experience, and ConnectWise experience or similar PSA experience are all considered a plus. Only local candidates in Orlando, FL need apply.

If you are up for the challenge, ready to step up to opportunities, and driven to improve yourself and the environment, we want you to be a part of our exciting, fast-paced, and dynamic team!

## Description

As a Support Technician, you will report to the Support Desk Manager and work as part of a team that is committed to the future of the organization. You will perform a wide variety of IT support, ranging from desktop and peripheral support to server and network issues. You will work directly with clients and internal staff of all technical levels and be driven to provide only the best customer service and support., * Provide remote and on-site support for PCs, networking equipment, servers, and desktop software for small, medium-sized, and enterprise organizations

 * Work directly with clients and internal staff of varying technical abilities
 * Contribute to the maintenance and enhancement of internal systems and customer-facing hosted and cloud environments
 * Participate in projects when needed
 * Contribute to improving the IT environment and providing exceptional customer service and support


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