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# SAP Customer Experience (CX) Manager

- **Company:** HCL Technologies Limited
- **Location:** Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Microsoft Azure, Bioinformatics, SAP ERP, Release Management, Cloud Services, SAP (Applications), SAP HANA, Cloud Platform System, RISE with SAP, SAPBasis, SAP S/4HANA
- **Published:** August 11, 2026
- **Apply:** https://es.trabajo.org/oferta-9000-4ad9aaa65e01cc6660045521d2653c93

## About the Role

S/4HANA- Minimum 2 years of experience in cloud environments (AWS, Azure, or GCP)- Strong understanding of SAP landscape operations, upgrades, and migrations- Experience with SAP RISE or SAP Enterprise Cloud Services is a plus- Experience in customer-facing or service management roles- Strong stakeholder management and communication skillsWhy Us- Permanent contract- Remote Work Model- Competitive salary- Private health and life insurance from day one in the company- Working hours: Monday to FridayEquality & Opportunity for AllRepresenting 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.Candidate privacy

## Description

SAP landscape operations, migrations, and stakeholder management.Key Responsibilities- Act as the primary point of contact for customers on SAP RISE engagements- Manage ongoing customer engagement and provide guidance on SAP landscape operations and maintenance- Coordinate across SAP teams (architecture, delivery, support) to ensure consistent service delivery- Support customer onboarding and transition to SAP Enterprise Cloud Services- Oversee service delivery execution against scope, timelines, and milestones- Handle customer escalations and contribute to issue resolution with relevant support teams- Provide guidance on technical topics, including architecture and landscape-related queries- Support release management, maintenance activities, and lifecycle planning- Monitor account status and contribute to continuous improvement initiatives- Ensure effective collaboration with internal stakeholders to drive customer successRequirements- 5 years of experience in SAP Basis, SAP HANA, or