> Markdown version of [/jobs/ext/202264-cloud-devops-engineer-ivr](https://www.wearedevelopers.com/jobs/ext/202264-cloud-devops-engineer-ivr). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cloud/DevOps Engineer (IVR) - **Company:** CGI Technologies and Solutions, Inc. - **Location:** Dallas, TX, United States - **Experience:** Expert - **Salary:** $56,600.0 - $153,300.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Amazon Web Services, Unix, Cloud Computing, Cloud Engineering, Computer Telephony Integration, Continuous Integration, Linux, DevOps, Amazon DynamoDB, Python (Programming Language), Node.Js, Scrum Methodology, Ansible, Shell Script, Software Engineering, Systems Integration, Working Model 2D, Amazon Connect, AWS Lambda, Information Technology, Deployment Automation, Performance Monitor, Terraform, Serverless Computing, Docker, Jenkins - **Published:** May 14, 2026 - **Apply:** https://dejobs.org/x/x/362953D6EC5D40B289531AF78CB80CB0/job/ ## About the Role 6+ years of hands on experience as a Software, Systems, or DevOps Engineer . Strong experience with AWS, including cloud native design and integrations . Ability to build serverless solutions using AWS Lambda (Node.js or Python), DynamoDB, and related services . Proficiency with DevOps automation using Ansible, Terraform, or similar tools . Experience with Jenkins, including building and maintaining declarative CI/CD pipelines . Strong UNIX/Linux skills and shell scripting experience . Hands on experience with Docker and containerized development/deployment . Experience with Contact Center or telephony systems (IVR, ACD, CTI) is a strong plus . Experience with Amazon Connect is highly desirable . Strong troubleshooting skills for complex application and platform issues . Familiarity with APM tools and performance monitoring best practices . Understanding of enterprise scale, highly available, and resilient architectures . Experience working in Agile environments (Scrum/Kanban) . A self-starter mindset with curiosity, collaboration, and a passion for continuous learning Education: Bachelor's degree in computer science or equivalent experience, * Ansible * Jenkins * Linux * Node.Js * Terraform * Unix * Telephony ## Description Join a team where you'll engineer, enhance, and modernize IVR and Contact Center platforms at enterprise scale. In this role, you'll translate leadership vision into real-world engineering outcomes-building secure, serverless, and highly available solutions on AWS while driving DevOps automation, CI/CD excellence, and modern engineering best practices. If you're a seasoned engineer with a passion for innovation, ownership, and continuous learning-especially in cloud, automation, and contact center technologies-this is your opportunity to make a meaningful impact. This is a Full Time Employment Opportunity based in Dallas TX and/or Merrimack, NH, currently in a Hybrid Working Model. Your future duties and responsibilities: . Engineer, enhance, and support IVR and Contact Center platform capabilities . Develop high quality, scalable, and reusable code and automation . Translate leadership vision into actionable engineering outcomes . Drive innovation and champion modern engineering practices . Identify creative solutions to complex technical challenges . Promote a culture of best-in-class software engineering . Stay current with emerging technologies and industry trends . 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