> Markdown version of [/jobs/ext/2023350-it-support-it-kundenbetreuer](https://www.wearedevelopers.com/jobs/ext/2023350-it-support-it-kundenbetreuer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support / IT Kundenbetreuer

- **Company:** puro Personaldienstleistung GmbH
- **Location:** Frankfurt am Main, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Systems Integration, Computerised Systems, Information Technology
- **Published:** August 11, 2026
- **Apply:** https://www.xing.com/jobs/frankfurt-main-it-support-it-kundenbetreuer-157082798

## About the Role

* eine abgeschlossene Berufsausbildung im IT-Bereich (z. B. Fachinformatiker/in - Systemintegration, IT-Kundenbetreuer/in, IT-System-Elektroniker/in, IT-System-Kaufmann/-frau Servicetechniker/in - IT, Informationselektroniker/in, IT-System-Kaufmann/-frau) und/oder erste Berufserfahrung im telefonischen Support
 * Erfahrung mit einem Ticketsystem
 * fundierte Kenntnisse aktueller Windows-Betriebssysteme
 * solide Kenntnisse im Hardware- und Netzwerkbereich
 * gute Deutsch- und Englischkenntnisse

## Description

* bearbeiten eingehende Kundenanfragen über Telefon, Mail & Ticket-System zuverlässig und fachkundig
 * bieten technischen Support im modernen Windows-Umfeld via Remote-Zugriff
 * gewährleisten das Serviceniveau des IT-Supports
 * koordinieren externe Dienstleister
 * wirken aktiv bei der Optimierung der IT-Service-Desk-Prozesse mit


## Related Videos

- [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai)
- [Demografie nutzen um jedem Bewerber das passende Angebot zu machen!](https://www.wearedevelopers.com/videos/836-demografie-nutzen-um-jedem-bewerber-das-passende-angebot-zu-machen)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Physical AI: The Era of Intelligent Machines](https://www.wearedevelopers.com/videos/100141-physical-ai-the-era-of-intelligent-machines)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)
- [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)