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# Desktop Support

- **Company:** US Tech Solutions, Inc.
- **Location:** Saint Paul, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Apple IOS, VoIP, Network Topologies, Networking Hardware, Microsoft Office, Microsoft Operating Systems, Network Architecture, Computer Equipment
- **Published:** August 11, 2026
- **Apply:** https://www.dice.com/job-detail/e663b9b1-3a77-496b-9283-e166c753bc43

## About the Role

* Advanced knowledge of Microsoft Operating Systems and Microsoft Office products.
 * Knowledge of MAC/iOS systems.
 * Strong customer service skills.
 * Strong interpersonal skills; able to work well within team environment.
 * Effective oral and written communication skills.
 * Demonstrates advanced knowledge of desktop/laptop configurations and operating systems; Telephony/VOIP, Audio/video
 * and collaboration technologies; server functionality and configurations; network topology and operating systems.
 * Able to manage/work within a team environment.
 * Able to display professional maturity and positively represent IT.
 * Solid leadership and project management skills.
 * Able to manage multiple large projects while maintaining day-to-day support activities.
 * Able to adjust priorities in a dynamic fashion to account for changes in business needs.
 * Able to isolate and resolve hardware, software, Audio/video, facility and network infrastructure problems on workstations,
 * servers, voice and network devices within established guidelines.
 * Able to accurately assess and understand customer needs and works with sense of urgency to satisfy those needs within
 * negotiated time frames.
 * Able to interface effectively with customers and IT support partners in customer service/support situations.

What is a Must Have?

 * High School diploma or equivalent.
 * Three years of customer facing end user Technology support experience.

## Description

Leads, plans, coordinates, and provides technical support and problem resolution for activities associated with the implementation, installation of computers, network equipment, Audio/video, servers and associated peripherals within established enterprise guidelines.

 * Able to lead complex projects and initiatives.
 * Applies and documents procedures for problem determination/resolution and/or installation support.
 * Builds and maintains positive working relationships and works effectively with customers, management, Engineering partners
 * and peers.
 * Acts as a role model to others in support of the corporate culture.
 * Uses strong analytical skills, and business and technical knowledge to provide operational and business support for computer
 * systems to various internal customers.
 * Coaches, mentors and participates in coordinating various project and support tasks with team members.
 * Understands and adheres to policies and guidelines related to travel expense, overtime and Asset Management.
 * Provides guidance to customers on equipment standards and expenditures.
 * Perform other duties as assigned.


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