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# Helpdesk Support Specialist

- **Company:** CareerCircle
- **Location:** Catonsville, MD, United States (Remote available)
- **Salary:** $45,760.0 - $47,840.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Artificial Intelligence, Microsoft Outlook, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Microsoft PowerPoint, VPN Clients, Windows Desktop
- **Published:** August 11, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/md/catonsville/111b4ac3-d2d9-4b16-99ec-0977a715ff34

## About the Role

Ability to troubleshoot common Windows related issues

Working knowledge of Active Directory

Working knowledge of Domain hierarchy

Working knowledge of Microsoft Windows OS

Microsoft Office Products including:

Word, Excel, Outlook, PowerPoint, Teams

Troubleshooting VPN Clients

## Description

Microsoft Excel
Microsoft Outlook
Microsoft Windows
Business Valuation
Microsoft PowerPoint
Full Stack Development
Artificial Intelligence
Business Transformation
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving), The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users in a 24x7 capacity around the globe, with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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