> Markdown version of [/jobs/ext/2024281-it-support-specialist-ii](https://www.wearedevelopers.com/jobs/ext/2024281-it-support-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist II - **Company:** DOORDASH, INC. - **Location:** New York, NY, United States (Remote available) - **Experience:** Experienced - **Salary:** $84,864.0 - $124,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Artificial Intelligence, Android Software Development, Apple IOS, Apple Mac Systems, JIRA, Chrome OS, Software as a Service, Cursor (Graphical User Interface Elements), Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Software Tools, Wi-Fi Technology, Okta, Peripherals, Microsoft InTune, Slack, SAP MDG, Casper Suite, Laptops, Gsuite, GPT - **Published:** August 11, 2026 - **Apply:** https://www.juju.com/job/00000000gml5i2 ## About the Role + You enjoy helping people solve technical problems. + You thrive in a fast-paced, customer-focused support environment. + You are comfortable providing onsite, hands-on support to employees. + You have experience troubleshooting macOS, ChromeOS, Windows, iOS, and Android issues. + You are familiar with workplace tools such as Jira, Okta, Google Workspace, Slack, and Zoom. + You are comfortable using AI tools such as ChatGPT, Cursor, Claude, or similar platforms to improve productivity, documentation, and troubleshooting. + You communicate clearly with both technical and non-technical users. + You are organized, detail-oriented, and able to manage multiple tickets and priorities. + You enjoy collaborating with IT teams and cross-functional partners to solve issues and improve processes. Desired Skills and Experience + Minimum of 3 years of experience in technical support, desktop support, service desk, or IT operations. + Experience managing IT support tickets through Jira or a similar ticketing system. + Strong familiarity with macOS, ChromeOS, and Windows. + Strong experience supporting Google Workspace, including Gmail, Drive, Docs, Sheets, Calendar, and Meet. + Experience with Okta or similar identity management tools, including MFA, password resets, access issues, and login troubleshooting. + Experience supporting Slack and Zoom, including user access, notifications, meetings, Zoom Rooms, and AV-related issues. + Familiarity with AI tools such as ChatGPT, Cursor, Claude, or similar productivity platforms. + Strong troubleshooting skills across laptops, peripherals, SaaS applications, Wi-Fi, VPN, and conference room technology. + Ability to document technical issues clearly and consistently. + Strong written and verbal communication skills. + Strong customer service skills and ability to support users at all technical levels. + Ability to work independently and collaboratively with cross-functional teams. + Familiarity with Mosyle, Intune, Jamf, Kandji, or other MDM tools is a plus. + Basic networking and AV troubleshooting experience is a plus. + Ability to move equipment as needed, up to 50 lbs. ## Description The IT Service Desk Teams provide complete, real-time support to DoorDash employees needing IT support or IT equipment. These teams partner closely with other areas of the business and IT to ensure we are always providing the highest level of support to our colleagues, ensuring they can do the best work of their careers. About the Role This is a hands-on, cross-functional IT support role focused on providing dedicated onsite support for the New York office while managing daily support requests through Jira. You will troubleshoot employee technology issues, resolve tickets, support conference room and workplace technology, and partner with internal teams on escalations and projects. Some Jira tickets will be resolved independently, while others will require collaboration with teams such as Networking, Security, AV, Workplace, and Infrastructure. This role is ideal for someone who enjoys being onsite, working directly with employees, solving a variety of technical issues, and contributing to larger IT initiatives such as software rollouts, office technology improvements, AV support, and process enhancements. You're Excited About This Opportunity Because You Will… + Provide dedicated onsite IT support for employees in the New York office. + Manage, triage, update, and resolve daily support tickets through Jira. + Troubleshoot issues related to laptops, operating systems, applications, access, Wi-Fi, VPN, peripherals, printers, and workplace tools. + Support a primarily macOS environment, with additional support for ChromeOS and Windows. + Support core applications including Jira, Okta, Google Workspace, Slack, and Zoom. + Assist with login issues, MFA, password resets, application access, and general SaaS troubleshooting. + Maintain and troubleshoot conference room and AV technology, including Zoom Rooms, displays, cameras, microphones, and hybrid meeting setups. + Document ticket updates, troubleshooting steps, escalations, and resolutions clearly in Jira. + Collaborate with Networking, Security, AV, Workplace, Infrastructure, and other cross-functional teams on escalations and projects. + Support IT initiatives such as software rollouts, office technology improvements, AV upgrades, and process enhancements. + Identify recurring issues and recommend improvements to improve the employee support experience. ## Related Videos - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)