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# AI Deployment Lead

- **Company:** PLACE OF REFUGE ENTERPRISES SA
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $110,000.0 - $180,000.0
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Software Deployment, Systems Integration
- **Published:** August 11, 2026
- **Apply:** https://www.careerjet.com/jobad/us74d78ea51b65ff592fbd1e21c1f5e71e

## About the Role

1. 3 to 5 years of experience in a customer-facing deployment, implementation, or customer success role at a fast-moving startup or technology company
 2. Technically oriented with strong product acumen: comfortable configuring software, working with integrations, and picking up new products quickly without an engineering background being required
 3. Client-facing presence and communication skills: able to build trust with practice operators and clinical staff and represent the company professionally
 4. Highly organized, logical, and strong at problem solving; capable of owning a customer portfolio and managing multiple workstreams simultaneously
 5. Entrepreneurial, self-directed, and comfortable operating without a ready-made playbook in an early-stage environment
 6. In-person in New York City, minimum three days per week, ideally five
Nice-to-Have
Experience at an early-stage SaaS company, ideally in a deployment, implementation, or ops role
Background in healthcare or familiarity with how clinical practices operate
Experience at a high-caliber technology organization known for strong talent (e.g., Palantir, Decagon, or similar)
Top university background
Has built side projects or products, or shows clear entrepreneurial initiative outside a formal role

## Description

Own the full post-sale lifecycle for US customers: configure and deploy signed accounts into production, drive time-to-go-live, and maintain a high successful-deployment rate
Serve as the primary point of contact for customer success, support, and account management so the sales function stays focused on new business
Drive retention and expansion, including upsell and cross-sell, against a personal upsell quota - net revenue retention is the core performance metric for this role
Build and document a replicable US onboarding and deployment playbook covering configurations, processes, and best practices
Develop deep product mastery to configure and go live independently, including working with AI integrations and no-code tooling as needed
Hire and lead a small ops team as the customer base grows, with a target of three people by year-end


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