> Markdown version of [/jobs/ext/2024535-support-engineer-support-engineer-iii](https://www.wearedevelopers.com/jobs/ext/2024535-support-engineer-support-engineer-iii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Support Engineer - Support Engineer III

- **Company:** Everforth Apex
- **Location:** North Reading, MA, United States
- **Experience:** Expert
- **Salary:** $66,560.0 - $87,360.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Unix, Computer Maintenance, Computer Literacy, Desktop Computing, Linux, Ethernet, Windows Servers, Red Hat Enterprise Linux, TCP/IP, Software Troubleshooting, Computer Equipment, Information Technology, Cisco, Server Operating Systems & Platforms
- **Published:** August 11, 2026
- **Apply:** https://www.dice.com/job-detail/a384b480-8dba-40ab-92d6-a96a5700a49b

## About the Role

Education: A BS Degree in computer science or a combination of equivalent education and relevant experience is required.

Experience: 7+ years of relevant work experience is required.

Technical Skills:

 * Detailed knowledge of basic computer concepts, PC hardware, software troubleshooting, and workstation (desktop/laptop) hardware.
 * Experience supporting Windows XP/7 and Server operating systems in a managed desktop environment.
 * Solid knowledge of networks, including Ethernet, TCP/IP, and Windows Server networking.
 * Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level.

Preferred Qualifications

 * Experience supporting Macintosh OS X (10.4 & upwards).
 * Microsoft MCSA/MCSE certification.
 * Additional vendor administrator level certifications, such as Apple ACMT/ACSP and Cisco CCNA.

Work Environment

The role requires the ability to safely lift up to 50 lbs.

## Description

This position is responsible for the installation, maintenance, and troubleshooting of desktop computers, peripherals, software, and related systems. The role involves the timely resolution of issues affecting hardware, software, and user permissions, in addition to performing routine hardware maintenance., * Install, maintain, and troubleshoot desktop computers, peripherals, and software.

 * Provide timely resolution for hardware, software, and user permission issues.
 * Perform routine hardware maintenance and support.
 * Work independently with minimal supervision while maintaining customer focus.
 * Uphold high standards for self and others in all tasks.
 * Demonstrate effective verbal and written communication skills.


## Related Videos

- [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx)
- [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security)
- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success)
- [The Time Paradox: Building Timezone-Safe Python/Django Applications](https://www.wearedevelopers.com/videos/1915-the-time-paradox-building-timezone-safe-python-django-applications)

## Related Articles

- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)