> Markdown version of [/jobs/ext/2024665-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/2024665-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** CareerCircle - **Location:** Beloit, WI, United States (Remote available) - **Salary:** $39,520.0 - $43,680.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple Mac Systems, IBM System I, CompTIA Network+, Issue Tracking Systems, Information Technology Operations, Networking Hardware, Network Troubleshooting, Networking Basics, Network Connections, Remote Service Software, TCP/IP, Mobile Os, Office365, Tablet Computers, Software Troubleshooting, Information Technology, User Administration - **Published:** August 11, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/wi/beloit/3e0dfee8-7d6a-431c-9e68-8bd2e517d2d2 ## About the Role Leadership CompTIA A+ Communication Microsoft 365 Prioritization Issue Tracking Problem Solving Customer Service Active Directory CompTIA Network+ Technical Issues Technical Support Help Desk Support Peripheral Devices Business Valuation Smartphone Operation Software Installation Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Hardware Troubleshooting Microsoft Certified Professional, * Experience supporting Windows-based desktop and laptop environments. * Working knowledge of Active Directory administration and user account management. * Experience troubleshooting hardware, software, printers, and peripheral devices. * Understanding of basic networking concepts, including TCP/IP, connectivity troubleshooting, and network devices. * Experience supporting mobile devices and mobile operating systems. * Strong customer service, communication, and problem-solving skills. * Ability to prioritize multiple support requests and work effectively in a team environment., * Experience supporting Apple macOS environments is highly preferred. * Exposure to AS/400 systems is a plus, but not required. * Familiarity with Microsoft 365 applications and services. * Experience with ticketing systems and remote support tools. * Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus., * Customer-focused mindset with a commitment to delivering excellent technical support. * Strong troubleshooting and analytical skills. * Ability to learn new technologies quickly and adapt to changing business needs. * Dependable, organized, and capable of working independently and collaboratively., CompTIA A+ Communication Microsoft 365 Prioritization Issue Tracking Problem Solving Customer Service Active Directory CompTIA Network+ Technical Issues Technical Support Help Desk Support Peripheral Devices Business Valuation Smartphone Operation Software Installation Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Hardware Troubleshooting Microsoft Certified Professional Information Technology Operations Troubleshooting (Problem Solving) +0 ## Description We are seeking a Help Desk Technician to provide technical support for end users across the organization. This role will be responsible for troubleshooting and resolving a wide range of hardware, software, network, and systems-related issues while delivering exceptional customer service. The ideal candidate is a hands-on problem solver who can effectively support users in a fast-paced IT environment., * Provide first-level technical support for end users via phone, email, remote tools, and in-person assistance. * Troubleshoot and resolve Active Directory (AD) account issues, including password resets, account unlocks, and user access requests. * Diagnose and resolve desktop, laptop, printer, and peripheral hardware problems. * Support and troubleshoot software installations, updates, and application-related issues. * Respond to network connectivity concerns and assist with identifying and escalating switch, router, or infrastructure outages. * Configure, deploy, and support mobile devices, including smartphones and tablets. * Install, image, and maintain computer systems and related IT equipment. * Create, update, and track support tickets within the ticketing system to ensure timely resolution and accurate documentation. * Escalate complex technical issues to senior IT staff or specialized support teams as needed. * Assist with user onboarding and offboarding activities, including account setup, access provisioning, and equipment deployment. * Maintain inventory records for hardware, software, and IT assets. * Provide technical guidance and training to end users on standard IT tools and best practices. * Support general IT operations and perform additional technical support duties as assigned. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Hacking iOS and Developing for Airbnb with Nicolas Haunold, Software Engineer at Airbnb](https://www.wearedevelopers.com/videos/100361-hacking-ios-and-developing-for-airbnb-with-nicolas-haunold-software-engineer-at-airbnb) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [WeAreDevelopers LIVE - Web Typography; CSS Layout features; Staying curious in an AI world and more](https://www.wearedevelopers.com/videos/1334-wearedevelopers-live-web-typography-css-layout-features-staying-curious-in-an-ai-world-and-more) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)