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# Digital Field Analyst

- **Company:** CareerCircle
- **Location:** Rochester, NY, United States
- **Experience:** Experienced
- **Salary:** $77,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Data Analysis, HP Systems Insight Manager, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Remote Access Technology, Software Deployment, User Environment Management, Peripherals, Microsoft InTune, Information Technology, Servicenow
- **Published:** August 11, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ny/rochester/e31d0730-7511-4f46-b010-e923d5f48978

## About the Role

Computer Science
Microsoft Access
Office Equipment
Waste Management
Biomedical Waste
Technical Issues
Technical Support
Peripheral Devices
Incident Management
Software Deployment
Technical Assistance
Renewable Natural Gas
Management Information Systems
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving)
Information Technology Infrastructure Library
Microsoft Intune (Mobile Device Management Software), Key Skills: End User Computing Support, Desktop Support, Application Support, Incident Management, Troubleshooting, SCCM/MECM, VPN, MS InTune, Hardware & Peripherals, Customer Service, Field Support, * Bachelor's Degree (accredited) in Computer Science, MIS or similar area of study, or in lieu of degree

 * High School Diploma or GED (accredited) and 4 years of relevant work experience
 * 5 years of relevant work experience (in addition to education requirement).

B. Preferred Qualifications

 * Experience troubleshooting, supporting, and resolving Point of Sale (POS) system issues
 * Working knowledge of ITIL principles; experience using ServiceNow and Microsoft Office applications
 * End-User Collaboration & Audio/Video Support
 * Network & Connectivity Troubleshooting
 * Microsoft 365 / Office Support
 * Hardware & Peripherals (Desk-Side Support)
 * Software Deployment & Remote Access, Customer Service
Microsoft Office
Computer Science
Microsoft Access
Office Equipment
Waste Management
Biomedical Waste
Technical Issues
Technical Support
Peripheral Devices
Incident Management
Software Deployment
Technical Assistance
Renewable Natural Gas
Management Information Systems
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving)

## Description

Innovation
Purchasing
ServiceNow
Legislation
Natural Gas
Market Area
Point Of Sale
Data Analysis
Desktop Support
Customer Service
Microsoft Office, Under minimal supervision, configures and installs complex software for IT users' desktops and mobile devices. Provides advanced technical support for software and hardware of end-user computing. Provides advanced troubleshooting to readily identify complex or ambiguous problems and/or technical issues and escalates/delegates to appropriate staff for resolution., * As Digital Field Analyst, serve as the trusted IT resource responsible for building and managing market, corporate, and third-party relationships while leading complex IT issues to timely completion.

 * Leads the resolution of complex Tier 3 support tickets escalated from the Digital Service Center.
 * Provides advanced functional and post-development application support, including client installations.
 * Diagnoses complex or ambiguous issues by reproducing incidents, analyzing data integrity, and tracing transactions across infrastructure to identify root causes.
 * Coordinates with internal teams and external vendors as needed.
 * Produces data analysis, technical specifications for development fixes, and contributes to the design and maintenance of advanced system and application monitoring.
 * Generates operational and ticketing reports and drives technical support initiatives in alignment with senior leadership priorities.
 * Advises market area teams on IT equipment solutions, providing end-to-end support through research, analysis, and coordinated quote development with internal teams
 * Willingness to travel to market area sites to deliver front-line, on-site IT support, ensuring rapid issue resolution and minimal business disruption.
 * Provide hands-on technical assistance to end users in field locations, delivering high-touch customer service and serving as a trusted IT point of contact.
 * Support desktop, hardware, software, and application needs for users online, in call queue and on site, partnering with multiple teams to resolve issues and improve user experience., Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
 * Repetitive Motions
 * Eye/Hand/Foot Coordination
 * Sitting
 * Talking
 * Hearing, In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA-approved alternative.
Related Jobs
Analyst III, Technical Support
Waste Management

Rochester, NY*On-Site

Research
Leadership
Innovation
Purchasing
ServiceNow
Legislation
Natural Gas
Market Area
Point Of Sale
Data Analysis


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