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# 24/7 User Support and System Specialist

- **Company:** CACI International Inc.
- **Location:** Denver, CO, United States
- **Experience:** Expert
- **Salary:** $75,200.0 - $158,100.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Monitoring of Systems, Software Engineering, Grafana, Kibana
- **Published:** August 11, 2026
- **Apply:** https://www.juju.com/job/00000000gmnxus

## About the Role

_Required:_

 + Active TS/SCI with polygraph

 + 5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline

 + Customer Service Mindset

 + Outstanding Problem-Solving Abilities and Communication Skills

 + Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays

_ _ _Desired:_

 + Experience with Grafana, Kibana, or similar monitoring tools-Familiarity with FADE Applications-Software testing experience-Security+ certification

## Description

+ Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge

 + Solve Problems in real-time through first-line troubleshooting of software issues

 + Support Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)

 + Bridge the Gap between users and developers with your intelligence expertise

 + Monitor and Maintain multiple security domains and applications including MIST, Watchbox, Intelbook, Linx, Reports, Sheets, and Drive

 + Keep Intelligence Tools running when users need them most

 + Apply your operational knowledge to help users maximize these powerful applications

 + Quickly diagnose and resolve issues before they impact mission success

 + Communicate complex technical concepts clearly to intelligence professionals

 + Contribute valuable field expertise to enhance future software development


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