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# It support engineer

- **Company:** Descripción De La Vacante
- **Location:** Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, JIRA, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, File Systems, Domain Name System (DNS), Virtual Private Networks (VPN), Log Analysis, System Center Configuration Manager, Citrix Systems, NT File System (NTFS), Performance Tuning, Windows PowerShell, Remote Access Technology, Azure Active Directory, Microsoft SharePoint, Software Deployment, TCP/IP, TeamViewer, VMware Horizon View, Wi-Fi Technology, Peripherals, Microsoft InTune, Information Technology, Deployment Automation, Patch Management, Laptops, Event Viewer, Servicenow
- **Published:** August 11, 2026
- **Apply:** https://es.trabajo.org/oferta-9000-796549486f50d2e06d7c20c790bcab79

## About the Role

professional manner Ability to engage and communicate effectively with colleagues and customers alike Demonstrates independent and proactive thinking Highly organised with the ability to adapt to different working environments seamlessly Builds effective relationships both within the team and across the business scope Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices Must be able to work alone and unsupervised, taking the initiative when necessary Has an understanding and respect for service delivery processes Technical skills required: Windows 10/11 troubleshooting, performance tuning, registry, policies mac OS basic support and device troubleshooting Microsoft 365: Outlook, Teams, One Drive, Share Point, Exchange Online Azure AD (Entra ID): users, groups, MFA, SSO, conditional access Microsoft Intune: MDM/MAM, compliance policies, app deployment Autopilot: device provisioning and lifecycle management SCCM/MECM:
imaging, patching, software deployment Active Directory: user admin, GPO, account management Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting Remote tools: RDP, Team Viewer, Any Desk, Beyond Trust. VDI: Citrix Workspace, VMware Horizon Endpoint security: Defender, antivirus, Bit Locker, DLP basics Patch management: OS and application updates Hardware: desktops, laptops, printers, peripherals Power Shell basics: automation and troubleshooting Log analysis: Event Viewer, system and performance logs ITSM tools: Service Now, Jira, Remedy Backup & recovery: user data and endpoints File systems: NTFS permissions, shared drives Basic server exposure: AD, DNS, DHCP, Group Policy. Experience & Qualifications: Bachelor's degree in computer science, Information Technology, or related field (or equivalent practical experience). Minimum 3-5 years' experience in 1st and 2nd level Support, at least 3 years at level 2

## Description

collaboration tools (onsite & remote) Troubleshoot and resolve escalated issues from L1 within defined SLAs Support Windows 10/11, mac OS, and mobile platforms (i OS, Android) Manage and support Microsoft 365 ecosystem (Outlook, Teams, One Drive, Share Point) Administer Active Directory, Azure AD, and user lifecycle management Perform device provisioning using tools like Intune / Autopilot / SCCM Diagnose hardware issues and coordinate with vendors for repairs/replacements Support VPN, remote access, and hybrid work environments Maintain accurate ticket updates in ITSM tools (Service Now, Jira, etc.) Identify recurring issues and contribute to problem management Collaborate with L3 teams, infrastructure, and security teams Assist in IT projects, rollouts, and system upgrades Ensure endpoint security compliance (patching, antivirus, policies) Behavioural skills required: Must have very good customer-facing skills and be well-presented Must have an assertive, confident, positive and


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