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# Desktop Support Associate

- **Company:** Charles Schwab Inc.
- **Location:** Omaha, NE, United States
- **Experience:** Experienced
- **Salary:** $50,003.0 - $54,995.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Virtual Desktops, Remote Access Technology
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=41697fcc15082adf

## About the Role

* Minimum 2 years of experience working in a service desk, desktop support, or end-user computing environment, or a bachelor's degree
 * Minimum 2 years of experience supporting end users with operating systems and productivity tools, including Windows, macOS, and Microsoft 365
 * Minimum 2 years of experience using asset management, request, and incident ticketing systems
 * Ability to troubleshoot hardware, software, and peripheral issues using a structured, methodical approach
 * Ability to communicate technical concepts clearly and respectfully to a wide range of users
 * Demonstrated ability to manage a high volume of support requests while meeting service level commitments
 * Ability to follow established procedures, exercise sound judgment, and escalate issues appropriately
 * Proven collaboration skills and willingness to learn from peers and more experienced team members
 * Military education or experience may be considered in lieu of civilian requirements

Preferred qualifications

 * Experience diagnosing and resolving moderately complex technical issues in an enterprise environment
 * Experience supporting virtual desktop environments and remote access technologies
 * Familiarity with tools used to support and manage end-user devices and applications
 * Experience documenting issues, solutions, and process improvements to support team knowledge-sharing
 * Ability to analyze issues, evaluate possible solutions, and recommend the best path forward
 * Experience working with cross-functional partners to resolve issues and improve service outcomes
 * Familiarity with tools used for remote support, device management, and ticket tracking
 * Interest in continuous learning and skill development within end-user technology support



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