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# EPIC APPLICATION ANALYST I

- **Company:** North East Medical Services
- **Location:** Daly City, CA, United States
- **Experience:** Starter
- **Salary:** $89,003.0 - $101,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Agile Methodology, Software Applications, JIRA, Microsoft Outlook, System Configuration, Health Information Technology, Issue Tracking Systems, Microsoft Office, Microsoft PowerPoint, Software Modules
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=69b77a8e0f11ae33

## About the Role

* BA/BS required or 2 years of relevant work experience in healthcare maybe substituted.
 * Preferred Epic Systems certification in one or more modules or must obtain within 6 months of hire.
 * Strong analytical and problem-solving skills.
 * Excellent communication and interpersonal skills.
 * Knowledge of Microsoft Office (Word, Excel, Power point, Outlook).
 * Ability to work on rotational after hours and Saturdays as needed.
 * Knowledge of Agile methodology (JIRA) ticketing system (preferred). Previous experience with healthcare IT systems or Epic applications (preferred).

LANGUAGE:

 * Ability to read and write English fluently is required.
 * Fluency in other languages is an asset.

## Description

This is an entry-level Epic Application Analyst position who plays a crucial role in the implementation, maintenance, and support of Epic Systems software applications within the healthcare organization. This position involves working closely with end-users, IT teams, and other stakeholders to ensure the effective use of Epic software to enhance patient care and operational efficiency., * Implementation and Configuration:

 + Assist in the implementation and configuration of Epic software modules.
 + Work with project teams to understand business requirements and translate them into system configurations.
 + Collaborate with other IT professionals to ensure integration with existing systems.
 * Support and Troubleshooting:
 + Provide first-level support for end-users experiencing issues with Epic applications.
 + Investigate and troubleshoot reported problems, identifying root causes and implementing solutions.
 + Work with vendors and internal teams to resolve complex technical issues.
 * Training and Documentation:
 + Conduct training materials for end-users on the proper use of Epic applications.
 + Create and update documentation related to system configurations, processes, and troubleshooting procedures.
 * Testing and Quality Assurance:
 + Participate in testing activities, including system upgrades, patches, and enhancements.
 + Ensure the quality and reliability of Epic applications by conducting thorough testing.
 * Collaboration and Communication:
 + Collaborate with cross-functional teams, including clinicians, administrators, and IT professionals.
 + Communicate effectively with stakeholders to gather requirements and provide updates on project statuses.


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