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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operations Specialist - **Company:** University of Pennsylvania - **Location:** Philadelphia, PA, United States - **Experience:** Expert - **Salary:** $62,067.0 - $101,920.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Configuration Management, Complex Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Ethernet, Monitoring of Systems, IP Addressing, JSON, Network Configuration and Change Management, Network Architecture, Routing, Network Service, Operational Data Store, Simple Network Management Protocols, Systems Integration, TCP/IP, Virtual Local Area Networks, Web Services, Wireless Networks, Extensible Markup Language (XML), YAML, Network Routers, Scripting, Computer Network Operations, Information Technology, Restful APIs, Programming Languages - **Published:** August 11, 2026 - **Apply:** https://jobs.theeduledger.com/company/university-of-pennsylvania-289207/job/senior-network-operations-specialist-in-philadelphia-pa-3s8ugvigyrgznb9ujepu4bivw7syao/ ## About the Role Bachelor of Arts, Bachelor of Science (Degree in Computer Science or related field or preferred), and 2 to 3 years of experience or equivalent combination of education and experience is required. Minimum of 2-3 years supporting enterprise network infrastructure. Strong knowledge of Ethernet, TCP/IP, routing, switching, VLANs, wireless networking, DNS, DHCP, SNMP, and enterprise networking principles. Experience configuring and troubleshooting enterprise routers and switches. Experience supporting enterprise monitoring and ticket management systems. Strong written and verbal communication skills. Demonstrated ability to manage multiple priorities in a fast-paced operational environment. Ability to work independently while collaborating across multiple technical teams. Availability to participate in rotating 24x7 on-call support. Preferred: Experience developing automation solutions using scripting or programming languages. Ability to automate operational tasks, configuration management, data collection, and reporting. Experience working with RESTful APIs, web services, and systems integration. Familiarity with structured data formats such as JSON, YAML, XML, or similar technologies. Experience utilizing AI-assisted tools to improve operational workflows, troubleshooting, documentation, or automation. Interest in emerging technologies that improve operational effectiveness and service delivery. Certifications: CCNA, CCNP, JNCIA, JMCIP, Network+ ## Description ISC's 300-plus employees work closely with the University's IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn's IT community, faculty, staff and students in support of an environment of discovery and progress. ISC's focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals. Learn more about us by visiting https://www.isc.upenn.edu/about on www.linkedin.com/company/penn-information-systems-computing/. Reporting to the Senior Information Technology Manager, the Senior Network Operations Specialist works under general direction in the ISC Technology Services (TS) Enterprise Command Center (ECC) to oversee the daily operational health, availability, and resiliency of the University's enterprise network infrastructure, including wired and wireless networking, voice, video, and related critical network services. This role provides advanced technical leadership by monitoring and resolving complex network incidents, coordinating maintenance and infrastructure changes, supporting operational platforms, and serving as a subject matter expert for enterprise networking technologies and business-critical applications. The position collaborates closely with internal technical teams, vendors, and stakeholders to improve service reliability, maintain accurate network documentation and operational data, and drive continuous process improvements while mentoring colleagues and promoting knowledge sharing. The Senior Network Operations Specialist also participates in a 24x7 on-call rotation, supporting planned maintenance, emergency response, and critical University operations to ensure the continuity of mission-critical network services., Monitor, maintain, and support the operational health and availability of Penn's enterprise network infrastructure. Coordinate and manage complex network incidents while ensuring timely restoration of services. Support network infrastructure maintenance, upgrades, refreshes, and operational change activities. Maintain enterprise operational platforms supporting monitoring, inventory management, service management, observability, and reporting. Validate infrastructure installations, network configurations, IP addressing, and operational records. Configure enterprise networking equipment according to operational standards and approved change management processes. Troubleshoot complex network issues involving routing, switching, wireless, voice, video, and related infrastructure technologies. Collaborate with engineering teams, vendors, and campus stakeholders to resolve enterprise infrastructure issues. Develop technical documentation, operational procedures, knowledge articles, and training materials. Mentor staff and provide technical leadership as a Subject Matter Expert. Support automation initiatives utilizing scripting and modern operational technologies. Participate in continuous improvement initiatives focused on operational efficiency and service reliability. Participate in rotating on-call responsibilities supporting critical University infrastructure. Other duties and responsibilities as assigned, ISC's 300-plus employees work closely with the University's IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn's IT community, faculty, staff and students in support of an environment of discovery and progress. ISC's focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [CI/CD with Github Actions](https://www.wearedevelopers.com/videos/856-ci-cd-with-github-actions) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Introducing JSON Structure](https://www.wearedevelopers.com/videos/100219-introducing-json-structure) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)