> Markdown version of [/jobs/ext/2025641-partner-service-manager-based-in-austin-or-miami](https://www.wearedevelopers.com/jobs/ext/2025641-partner-service-manager-based-in-austin-or-miami). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Partner Service Manager based in Austin or Miami - **Company:** Western Union - **Location:** Austin, TX, United States (Remote available) - **Experience:** Expert - **Salary:** $103,000.0 - $135,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Data Analysis, Performance Tuning, Systems Integration, Web Platforms, Information Technology, Data Analytics, Tools for Reporting - **Published:** August 11, 2026 - **Apply:** https://westernunion.wd5.myworkdayjobs.com/WesternUnionJobs/job/USA-TX---Austin---11902-Burnet-Rd/Partner-Service-Manager-based-in-Austin-or-Miami_JR0131473 ## About the Role Candidates must be authorized to work in the United States on a full-time basis; visa sponsorship is not available for this role., * 5-7+ years of experience in operations, merchant services, product operations, or similar customer-focused roles * Strong analytical and problem-solving skills with a track record of improving performance through data and process optimization * Experience working with digital platforms or integrations (e.g., CRM, POS, APIs, merchant systems) * Ability to translate business needs into technical requirements * Experience with performance metrics, dashboards, and reporting tools * Excellent stakeholder management and communication skills * Process-driven mindset with a focus on continuous improvement Nice-to-Have * Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) * Experience in fintech, payments, marketplaces, or merchant ecosystems * Exposure to product lifecycle or agile environments ## Description The Partner Service Manager is responsible for driving operational excellence through technology innovation and performance optimization across merchant partnerships. This role shifts the traditional support model into a proactive, data-driven function focused on improving merchant productivity, accelerating adoption of platform capabilities, and delivering scalable technology enhancements. The role acts as a strategic bridge between merchants, operations, and product/technology teams-ensuring tools, processes, and insights are aligned to maximize merchant growth, engagement, and efficiency., * Own and drive merchant productivity metrics, including transaction volume, engagement, and activation rates * Identify underperforming or dormant locations; design and execute reactivation strategies * Analyze performance trends to uncover opportunities for revenue growth and operational efficiency * Partner with merchant stakeholders to implement productivity improvement plans and best practices 2. Technology Enablement & Enhancement * Serve as the primary operations liaison to product and engineering teams * Identify opportunities to enhance merchant-facing tools, integrations, and workflows * Translate merchant and operational needs into actionable product requirements * Champion adoption of new technology features and ensure successful rollout across merchant base * Continuously evaluate and improve internal tools to streamline support and operations 3. Data-Driven Insights & Strategy * Develop dashboards and reporting to monitor merchant performance and operational health * Leverage data to prioritize enhancements, optimize processes, and inform decision-making * Define KPIs that align technology investments with merchant productivity outcomes * Conduct root cause analysis on performance gaps and operational issues 4. Operational Excellence & Process Improvement * Redesign workflows to reduce friction in merchant onboarding, support, and maintenance * Automate and scale manual processes where possible * Standardize best practices across regions and merchant segments * Ensure consistent, high-quality execution across all merchant touchpoints 5. Stakeholder Collaboration * Act as a trusted advisor to merchant partners on technology utilization and growth strategies * Collaborate cross-functionally with Product, Engineering, Customer Support, and Sales * Communicate priorities, progress, and outcomes to senior leadership * Influence roadmap decisions through operational insights and merchant feedback 6. Transition from Reactive Support to Proactive Enablement * Shift focus from handling day-to-day support requests to preventing issues through better tools and processes * Build self-service capabilities for merchants and internal teams * Use insights to anticipate needs and proactively deliver solutions 7. Success Metrics (Example KPIs) * Increase in merchant transaction volume / productivity * Reduction in dormant or underperforming locations * Adoption rate of new technology features * Decrease in support-related escalations through self-service or automation * Time-to-resolution improvements driven by system enhancements * Measurable ROI from implemented technology improvements ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Project Fugu: Extending the web](https://www.wearedevelopers.com/videos/832-project-fugu-extending-the-web) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)