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# Service Desk Technician II - Dayton

- **Company:** Insight Global
- **Location:** Xenia, OH, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Linux, Issue Tracking Systems, Virtual Private Networks (VPN), Linux System Administration, Linux Support, Remote Access Technology, Zendesk, Servicenow
- **Published:** August 11, 2026
- **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/ohio/xenia/service-desk-technician-ii-dayton/job-555036/

## About the Role

2+ years of Help Desk, Service Desk, Desktop Support, or Technical Support experience.
Experience providing high-volume phone-based technical support.
Strong customer service and communication skills.
Experience troubleshooting and resolving issues in a Windows environment.
Experience with:
Active Directory
User account administration
Microsoft 365
VPN and remote connectivity troubleshooting
Experience working within a ticketing system such as ServiceNow, Remedy, Zendesk, or similar platforms.
Ability to manage multiple priorities while maintaining ownership of support tickets.
Experience documenting incidents and following established support processes.
Strong troubleshooting and problem-solving skills.

Nice to Have Skills & Experience

macOS support experience
Linux support experience
Experience supporting users across Windows, macOS, and Linux environments.
Proven ability to achieve strong first-call resolution metrics.
Experience managing ticket queues and reducing aged tickets.
Familiarity with device imaging, deployment, and workstation setup.
Experience supporting distributed or remote users.
Certifications such as:
CompTIA A+
Network+
Linux+
Equivalent technical certifications

## Description

Phone support/ tech / ticket coordinator
First call resolution - resolve ticket right then and there. Manage open que and tickets sitting in que.
Office size -
Maning phones
Responding to email, voicemail
First line of defense
Mac OS and Linux would be highly preferred


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