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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Monitoring Analyst - **Company:** CACI International Inc. - **Location:** Springfield, MA, United States - **Experience:** Expert - **Salary:** $61,100.0 - $122,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Spreadsheets, CompTIA Network+, Information Systems, Desktop Computing, Text Processing, Ethernet, Monitoring of Systems, Instant Messaging Technology, Local Area Networks, Network Security, Windows Search, Network Control, Network Programming, Network Service, Network Administration, Wide Area Networks, Computer Network Operations, Information Technology, Cisco, Servicenow - **Published:** August 11, 2026 - **Apply:** https://www.careerbuilder.com/job-details/enterprise-monitoring-analyst-springfield-va--fe0bbe43-78c2-40ea-ae51-8e8e5ba63233 ## About the Role * An Active TS/SCI Clearance with Polygraph * One (1) DoD 8140 IAT Level 1 (or higher certification) to start on Program - (Network+, A+, CCNA-Security, CND, SSCP) * 5 years + experience maintaining IT infrastructure and services in the Ecosystem, or equivalent * Working knowledge of ITIL 4 lexicon and framework * Excellent written and verbal communications skills * Excellent customer service skills * Proficient writing skills * Must be able to review technical documentation and summaries information for executive level review * Working knowledge of network operations and IT services Desired Qualifications: * Proficient in word processing, spreadsheets, and desktop applications * Strong communication and interpersonal skills * Strong logic and analytical skills * Strong customer service skills and experience * Proven ability to multi-task and priori ze, with an attention to detail, in a fast-paced environment * Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems * ITIL 4 * What You Can Expect: A culture of integrity., Analysis Skills, Best Practices, CCNA - Cisco Certified Network Associate, Communication Skills, CompTIA Network+, Computer Network Defense (CND), Customer Support/Service, Data Collection, Desktop PC, Detail Oriented, DoD Directive 8140, DoD Directive 8570, Documentation, Ecosystems, Ethernet, Event Management, Federal Contracts, Federal Government, Government, Government Contracts, IAT - Information Assurance Technical, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Management, Information Technology & Information Systems, Interpersonal Skills, Leadership, Local Area Network (LAN), Messaging Technology, Microsoft Windows Desktop, Multitasking, Network Administration/Management, Network Operations Center, Network Programming, Online Chat, Operational Support, Presentation/Verbal Skills, Process Improvement, Reporting Dashboards, SSCP - Systems Security Certified Practitioner, Safety/Work Safety, Sensitive Compartmented Information (SCI), Service Level Agreement (SLA), ServiceNow, Spreadsheets, Systems Administration/Management, Systems Maintenance, Technical Support, Technical Writing, Top Secret Clearance, Wide Area Network (WAN), Willing to Travel, Word Processing, Writing Skills ## Description The Enterprise Monitoring Analyst supports the Customer by providing on-site technical expertise to monitor, review, and manage Enterprise services. This includes ensuring the exchange of situational awareness information, based on the correlation of alerts, network incidents, and maintenance ac vi es. Enterprise Analysts will monitor system alerts via configured dashboards filtered based on operational agreements and customer guidelines. The proactive nature of this position demands an experienced professional with operational experience in monitoring alerts and the performance of resources that support critical operations. Work hours to be assigned: Panama (2 on, 2 off, 3 on, 2 off, 2 on, 3 off) Shift work - 12 hour shifts (6pm - 6am) Position Responsibilities: * Maintains system awareness, collaborating with the Integrated Service Center (ISC) Enterprise COMM NOC, external agencies/customers, and field units * Provides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations * Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends * Proactively monitors dashboards providing awareness of high priority alerts impacting Mission/Business/Enterprise critical services * Supports the Government with Situational Awareness local system events and correlates impacts to Enterprise Operations Squadron managed and monitored systems * Provides operational coordination for network Event and Incident Management functions * Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership * Supports the Government by performing daily ad hoc tasking from the Customer * Generates Situational Awareness notification via various messaging systems for distribution to customers * Provides technical assistance, when requested, by the Customer in support of defined duties * Provides, data collection, and other support to the A er Ac on Report process * Integrates ITIL 4 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation * Demonstrates an understanding of LAN/WAN network services, and Carrier Ethernet * Responsible for collection of incident information through customer conversa on, and self-service support tools. * Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components. * Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists. * Executes against established Service Level Agreements (SLA). * Alerts management to recurring problems and patterns of problems ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)