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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Program Manager - **Company:** Source Inc. - **Location:** Fort Walton Beach, FL, United States (Remote available) - **Experience:** Expert - **Salary:** $65,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Software as a Service, Configuration Management, Data Mapping, Oracle (Applications), SAP Product Lifecycle Management (PLM), Software Project Management, SQL Databases, PTC Windchill, Data Management, Programming Languages, Teamcenter (Software) - **Published:** August 11, 2026 - **Apply:** https://www.careerjet.com/job/us69367ca218c04c57cf7abc2632adfc88/eaa ## About the Role * 2+ years in the high-tech industry having held roles such as Project Manager, Sales Engineer/Architect, etc. * Experience with ERP / PLM systems such as PTC Windchill, Teamcenter, Oracle Agile or SAP PLM. * Experience of SaaS software implementation, support and data management. * Technically able to quickly learn the compliance platform and how it can be implemented successfully. * Have a proactive attitude to planning, scheduling resource and monitoring performance against deadlines and milestones, working with stakeholders to define expected benefits and to create plans for their realisation. * Can form strong relationships with key stakeholders both internally and externally with the ability to see both the wider picture and detailed subject matter. * Create and obtain sign-off on project plans, keeping them regularly updated during the project delivery. * Be able to identify and manage risks and issues throughout the life of a project, product or service. * Organization and planning for all platform changes such as security and platform upgrades for a Project, Product or Service. * Be Customer focused, understanding your key customers' strategies for adoption of Source Intelligence technologies and developing programs to enable a success and provide a feedback loop on our products and the competitive landscape ensuring that your customers' requirements are being met within our product through partnership with the Product Management Team. * Promotes ideas on behalf of self or others encouraging collaborative knowledge sharing with flexibility and adaptability to achieve successful outcomes. * Deliver expected outputs to high-quality standards and ensure that any type of change relating to the project, is managed and communicated in accordance with company standards. * A strong team player with effective communication and interpersonal skills with excellent written and spoken English. * Take initiative with confidence and ability to work under own direction with an organized mindset, demonstrating the ability for complex decision making and critical thinking. * Work with the team to enhance documentation, record videos, contribute knowledge base articles, and create other public and internal enablement material. * Creative in solving Customer Adoption Challenges. * Proactively assist customers with technical issues that may arise and assist in the troubleshooting, identifying creative workarounds and root cause analysis to solve technical challenges. Additional skills and experience * Knowledge of product compliance i.e. RoHS, REACH, Prop65, WEEE, Conflict Minerals. * Technical knowledge such as SQL and other programming language exposure would be beneficial. * Knowledge of Scrum and Agile practices. * Direct experience mentoring, developing people and managing performance. ## Description A background in engineering, chemical management, or a product/data/configuration manager with experience in product design lifecycle and regulatory compliance is desired and would ideally be suited to a platform subject matter expert. However, we encourage you to apply if you're excited about this role even if your experience doesn't perfectly align. As a Technical Program Manager, you will be accountable for the day-to-day management of Project delivery and have the responsibility of overseeing a portfolio of Enterprise Client Projects, Changes and Fixes, in-line with established Source Intelligence processes. Our platform is highly configurable and to achieve the best outcomes, we work as a very close, supportive team which is paramount to our success., * A portfolio of Enterprise Customer accounts, ensuring each project is delivered within an agreed scope, time frame, and owning the implementation process of the software project from start to end. * The organisation and leading of the customer teams and internal resources. * Developing project plans maintaining timelines for accurate scheduling and alignment. * Defining project deliverables, scoping, developing assumptions and building detailed specifications. * Gathering and documenting client requirements using a variety of techniques such as direct questioning, business process walkthroughs, mapping exercises and offering solutions in-line with the capabilities of the software and industry best practices. * Reviewing requirements and perform gap analysis to ensure we deliver to the agreed Client requirements and highlight any risks. * Data Mapping, helping the client to produce the output from their source system for the CMAP platform. * Continual expansion of knowledge as the platform develops. * Take part in the implementation by configuring the solution to meet client requirements. * Developing and conducting UATs. * Supporting Clients with development of processes, procedures and training materials as required. * Supporting the Client post-implementation and assisting in continuous improvement cycles. * Ownership of service desk tickets, working with business experts to help qualify issues raised here or via other channels ensuring work is prioritised effectively. * Performing testing of the solution as changes are made to meet customer needs. * Providing presentations of the solution based on common customer use cases. * Support documentation and external training material reviews. ## Related Videos - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [TiDB, One Layer at a Time: How Distributed SQL Became an Agentic AI Backbone](https://www.wearedevelopers.com/videos/100117-tidb-one-layer-at-a-time-how-distributed-sql-became-an-agentic-ai-backbone) - [Why Your AI Agent Keeps Hallucinating Your Data: Building Deterministic Context Layers](https://www.wearedevelopers.com/videos/2055-why-your-ai-agent-keeps-hallucinating-your-data-building-deterministic-context-layers) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) ## Related Articles - [Should Tech Managers Be Developers First? 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