> Markdown version of [/jobs/ext/2026027-production-support-application-support-engineer](https://www.wearedevelopers.com/jobs/ext/2026027-production-support-application-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Production Support / Application Support Engineer - **Company:** BCforward - **Location:** Charlotte, NC, United States - **Experience:** Expert - **Salary:** $91,853.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Agile Methodology, Artificial Intelligence, JIRA, CA Workload Automation Ae, Cloud Computing, Quartz (Graphics Layer), Linux, Apache Hadoop, Monitoring of Systems, Job Scheduling, Oracle (Applications), Server Administration, Software Engineering, SQL Databases, Tableau (Software), Teradata SQL, Scripting, Splunk, Dynatrace - **Published:** August 11, 2026 - **Apply:** https://www.dice.com/job-detail/a1daa371-af07-4845-b178-ab905828f453 ## About the Role We are seeking a Production / Technical Support III to join our dynamic team. The ideal candidate will have strong experience in production support across Linux/Unix, SQL databases, monitoring and scheduling tools, and incident/problem management and a proven ability to stabilize critical applications, accelerate root cause analysis, and drive process and automation improvements., * 5+ years of production support experience in enterprise environments. * Strong SQL proficiency and hands-on experience with Oracle or Teradata. * Solid UNIX/Linux administration and scripting fundamentals. * Working knowledge of the Software Development Life Cycle and ITIL processes. * Experience with monitoring and observability tools: ITRS, Dynatrace, and Splunk. * Experience with job scheduling tools such as Autosys and Bob. * Python scripting capability for automation and tooling. * Effective written and verbal communication skills and the ability to operate under pressure across multi-regional teams. Preferred Skills: * Financial services domain knowledge, including Treasury and Liquidity. * Experience with Hadoop, Grid, Cloud, Containers, and Quartz environments. * Experience with Tableau for reporting and visualization. * Familiarity with Agile methodology and Windows OS operations exposure. * Hands-on experience with ITSM tools such as Remedy or MyITSM for Incident and Problem Management. * Proficiency with AI tools to enhance monitoring, analysis, and automation. ## Description * Respond to and resolve business queries for the ERFT space and manage the user query mailbox with timely, appropriate updates. * Communicate application health and status to line of business and management, including incident notifications and escalations. * Monitor, triage, and resolve feed, batch, alert, and monitoring events using tools such as Dynatrace, Splunk, and ITRS. * Partner with Technology Infrastructure and Development teams to support releases, software and hardware upgrades, and server maintenance. * Identify and implement improvements in monitoring, application stability, and root cause determination speed, including automation opportunities. * Leverage AI tools to optimize day-to-day support workflows and insights. * Maintain documentation and knowledge articles. Track and report metrics and produce status reports via ITSM, JIRA, and related frameworks. * Coordinate resolutions with development teams and organize/run meetings for issue resolution independently. * Perform Business Continuity testing and complete related documentation. ## Related Videos - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)