> Markdown version of [/jobs/ext/2026045-specialist-customer-information-managment](https://www.wearedevelopers.com/jobs/ext/2026045-specialist-customer-information-managment). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Specialist, Customer Information Managment - **Company:** Nationwide Mutual Insurance Company - **Location:** Columbus, OH, United States (Remote available) - **Experience:** Experienced - **Salary:** $88,000.0 - $164,000.0 - **Contract:** Permanent contract - **Skills:** Spreadsheets, Databases, Customer Data Management, Data Systems, Data Visualization, SPSS (Software), SAS (Software), SQL Databases, Data Streaming, Teradata SQL, Data Management, Databricks - **Published:** August 11, 2026 - **Apply:** https://nationwide.wd1.myworkdayjobs.com/Nationwide_Career/job/Ohio---Columbus-One-Nationwide-Plaza/Specialist--Customer-Information-Managment_099589 ## About the Role * A strategic mindset with the ability to connect data capabilities to business outcomes. * Experience gathering and translating business requirements into technical solutions. * Comfort working in ambiguity and adapting to evolving priorities. * A passion for learning and a drive for continuous improvement. Preferred Technical Skills * Experience with SQL and tools like Teradata or Databricks highly preferred * Familiarity with data visualization and storytelling tools. * Experience with customer data platforms is a plus., Education: Undergraduate studies with post graduate studies preferred. Licenses/Designations: N/A Experience: Typically 3 or more years related experience with SAS, SPSS and other statistical software. Experience with problem solving in a business environment; working with large customer and/or prospect databases; working with product, geographic, demographic data to identify trends and opportunities. Knowledge: Advanced knowledge of PC based spreadsheet, business intelligence and database warehousing applications. Skills/Competencies: Proven excellence in problem solving, analytical, research and quantitative analysis skills, and analytical working techniques including: regression, decision trees, multivariate analysis, etc. Verbal and written communication skills for interaction with client, work teams, vendors and associates. Proficiency in developing ad hoc queries using SQL. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. ## Description Are you passionate about using data to shape customer experiences? Do you thrive where business & technology meet? If so, come join our Customer Experience Center of Excellence as a Customer Data Targeting Lead and help us deliver personalized, timely, and impactful customer communications. You'll partner with the business, marketers, and technical teams to translate customer data & insights into action to drive awareness, engagement and retention. What You'll Do * Design and deliver data that powers personalized customer communications across channels (email, text, digital, direct mail) * Streamline and standardize how audience data flows across systems to improve efficiency and impact * Collaborate cross-functionally with marketing, analytics, and technology teams to ensure seamless execution and alignment. * Champion customer-centricity, ensuring all audience data solutions are designed with the customer in mind * Drive continuous improvement by identifying and implementing enhancements to data tools, processes, and governance., JOB SUMMARY: Responsible for the development and support of Customer Information capabilities for production or internal business partners. This can include working on a project through one or more of the delivery cycles from initiate, solution scoping, design and development, through implementation. Helps to document business rules, requirements, information requirements, and implementation strategy for changes and enhancements to customer information both in an analytical and operational environment. May support one or more capabilities including customer matching, preferences, profile, interactions, contact points, householding, marketing campaigns, enterprise metrics, customer data governance, and adoption of new solutions., 1. Responsible for managing workstreams of projects designed to deliver analytic and operational capabilities and solutions. 2. Assists with the development of business processes and system functional, non-functional and information requirements 3. Responsible for providing input to business decisions for the project. 4. Assists with the coordination of the Business Subject Matter Experts (SMEs) 5. Documents stakeholder needs and business objectives, expectations and assumptions aligned with workstream/project/capability 6. Helps facilitate business implementation planning sessions 7. Facilitates post implementation checkpoint with business units to ensure best in class solutions are implemented 8. Ensures appropriate communication/training/reporting is documented 9. Performs other duties as assigned., For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf, We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. 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