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# Desktop Support Specialist

- **Company:** OpTech LLC
- **Location:** Collegeville, PA, United States
- **Experience:** Experienced
- **Salary:** $66,560.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Network Configuration and Change Management, Networking Basics, Windows Desktop, Software Troubleshooting, Information Technology, Servicenow
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=abe8a1657b904f26

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, Preferred Skills & Experience

 * 3+ years of Windows desktop support experience
 * Experience with:
 * Microsoft Defender
 * ServiceNow ticket management
 * Endpoint compliance and patching
 * Basic networking and firewall concepts
 * Strong troubleshooting and customer service skills
 * Experience supporting lab systems, automation equipment, or analytical devices is a plus
 * Ability to work in a fast-paced, client-facing environment, * Associate degree in Computer Technology, Electronics, IT, or related field required (or equivalent military experience)
 * Technical certifications preferred:
 * CompTIA A+
 * Network+
 * Security+
 * Other cybersecurity or networking certifications
 * Strong communication, teamwork, and problem-solving abilities
 * Self-motivated with a strong focus on quality and compliance
 * Ability to lift 25+ pounds and work in laboratory environments

## Description

We are seeking a hands-on Cybersecurity & Laboratory Computing Technician to support laboratory and client computing environments in a fast-paced technical setting. This role focuses on desktop support, cybersecurity compliance, and laboratory device support while working closely with internal users and IT teams., * Provide onsite support for laboratory and client PCs including setup, repair, configuration, replacement, and lifecycle management

 * Troubleshoot hardware, software, operating system, and basic networking issues
 * Support cybersecurity compliance initiatives including patching, endpoint security, and software remediation
 * Resolve ServiceNow incidents, requests, and vulnerability tickets within SLA timelines
 * Install and configure operating systems, applications, peripherals, printers, and lab-connected devices
 * Perform maintenance activities such as:
 * Group policy updates
 * Network configuration changes
 * Removal of unauthorized software
 * Maintain accurate asset and device records
 * Collaborate with internal IT teams and external vendors to resolve technical issues
 * Support Windows OS upgrades and device lifecycle activities, * Onsite role supporting laboratory environments
 * PPE required in lab areas:
 * Lab coat
 * Safety glasses
 * Steel-toe or composite-toe shoes (employee provided)
 * No direct handling of lab materials

Interview Process

 * Microsoft Teams interviews
 * Quick hiring process with immediate interview availability preferred

Schedule

 * Standard weekday schedule
 * Physical onsite presence required for hands-on support activities

If you enjoy solving technical problems, working directly with users, and supporting secure computing environments, we'd love to hear from you.


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