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# Sr. Salesforce Administrator, Amazon Publisher Services

- **Company:** Amazon.com, Inc.
- **Location:** Palo Alto, CA, United States
- **Experience:** Expert
- **Salary:** $183,800.0 - $248,700.0
- **Contract:** Permanent contract
- **Skills:** Salesforce Object Search Language (SOSL), Application Programming Interfaces (APIs), Amazon Web Services, Business Analytics Applications, Applications Architecture, Cyber Security, Customer Data Management, Data Governance, Data Integrity, Design Web Format, Electronic Mailing, Google Analytics, Cloud Services, Salesforce.Com, Simple Object Access Protocol (SOAP), SQL Databases, Apex Code, Visualforce, Build Management, Salesforce Object Query Language (SOQL), Data Objects, Pardot B2B Marketing Automation (Salesforce), User Administration, Custom Reports
- **Published:** August 11, 2026
- **Apply:** https://www.amazon.jobs/en/jobs/10497673/sr-salesforce-administrator-amazon-publisher-services

## About the Role

BS degree, or BA degree

 - Experience in business analysis and functional roles, including requirements gathering, creating/deploying solutions to end users
 - Experience working with technical and non-technical business owners/partners to overcome obstacles and deliver results
 - Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
 - Salesforce Advanced Administrator Certification
 - 5+ years experience developing in Salesforce technologies such as Apex, Aura, Lightning Web Components, Visualforce, Flows and Admin Configurations

Preferred Qualifications

 - Knowledge of digital advertising or search advertising or analytics solutions (e.g. Google Analytics)
 - Platform Developer II certification
 - In-depth understanding of the capabilities and constraints of the Salesforce.com application architecture coupled with good knowledge of business processes (Sales, Marketing, Operations, etc.)
 - Extremely detail-oriented with a strong background and affinity for creating operational processes
 - Proven ability to solve complex problems
 - Experience integrating Salesforce with other systems using SOAP, REST, BULK and APIs.
 - Experience using Salesforce data load tools , creating custom reports and dashboards
 - Good understanding of SQL, SOSL and SOQL
 - Experience in Service Cloud Implementation , Case management Process, Assignment Rules, Omni- Channel

## Description

Manage SFDC Customer Relationship Management (CRM) including internal support requests, data integrity, data governance, and InfoSec compliance

 - Configuration of SFDC features including user management, roles/profiles, permission sets, custom objects, page layouts, custom fields, formula fields, validations, Lightening flows, custom metadata types, Approval Process, Dynamic forms, Dynamic Actions, custom settings, Email templates, managed packages
 - Learn and adapt to Amazon internal tools and AWS technology.
 - Partner with cross-functional stakeholders to identify, plan, design and build improvements, enhancements, and system customization that solve critical business needs
 - Participate in change management processes and drive communication efforts across relevant stakeholders
 - Lead the QA testing process, including the creation of test cases and ensuring that new features being promoted work seamlessly in lower environments before launching in Production including training and troubleshooting for end-users.
 - Support the execution of email marketing campaigns using Pardot.
 - Promote user adoption of Salesforce


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