> Markdown version of [/jobs/ext/202621-it-support-assistant](https://www.wearedevelopers.com/jobs/ext/202621-it-support-assistant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Assistant - **Company:** First Bank - **Location:** Duncan, OK, United States - **Contract:** Permanent contract - **Skills:** Active Directory, Software Applications, Desktop Computing, Issue Tracking Systems, Transmission Control Protocol (TCP), Wide Area Networks, Laptops, Server Operating Systems & Platforms, User Accounts - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=897b5c6d85228d3b ## About the Role Do you have experience in WAN?, Do you have a High school diploma or GED?, * High school diploma or equivalent. * Basic understanding of Active Directory and TCP/IP networking in a mixed LAN/WAN setting. * Experience with desktop and server operating systems. * Strong customer service experience. * Strong problem solving / troubleshooting skills. * Strong ability to multi-task. KNOWLEDGE, SKILLS, AND ABILITIES: * Strong verbal and written communication skills. * Strong interpersonal skills: able to work well with a wide range of people and personalities. * Strong organizational and time management skills. * Demonstrate dependability through good attendance and adherence to timelines and schedules. * Strong follow through on projects and deliverables. * Strong analytical and problem-solving skills. * Demonstrate resourcefulness and ability to take initiative in development and completion of projects. * Strong sense of customer service, and confidentiality. ## Description JOB SUMMARY: Primary role is to provide technical support to users via phone, email or in-person. Additionally, employee will assist IT Manager & Network Administrator in maintaining company network devices/equipment and other IT related tasks as needed. The ideal candidate will have the ability to shift focus in response to changing demands in a dynamic environment. They will be able to quickly determine the root causes of system issues and resolve or escalate problems equally quickly. ESSENTIAL JOB FUNCTIONS: * Provide support to internal customers for all IT applications, phones, video conference, ATM's, printers etc. * Monitor Help Desk ticket system and provide support to employees by receiving, recording, resolving and/or escalating support tickets submitted. * Maintain, setup, repair all Desktop Equipment which includes: Computers, Laptops, Printers, Mobile devices, and associated peripherals. * Assist the Network Administrator in their other duties, including but not limited to: deployments, running cabling in existing and new facilities, creating and managing user accounts, managing and troubleshooting printers. * Assist with administration of the company's email, phone & video conferencing. * Assist in performing software/hardware upgrades to systems as needed. * Perform daily file transfers & reconciliation for customer statement/notice files. * Provide backup for Document & Item Processing staff. * Generate and gather reports to assemble monthly Audit report. * Update procedures and other documentation. ADDITIONAL RESPONSIBILITIES: * Perform other duties and projects as required by management. * At times, may require nights and weekend hours to perform scheduled system upgrades and maintenance. * Backup other team members as needed. * Must be able to meet attendance and punctuality standards. * Effectively work and cooperate with supervisors, co-workers and customers. * Follow the directions of supervisor., This work is sedentary and requires the following physical activities: * Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity. * Climbing ladders up to 12 feet in height * Frequent lifting (up to 100 pounds, including workstations, monitors and other IT supplies, to include UPS). * Driving to client locations and other sites as needed. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)