> Markdown version of [/jobs/ext/2026328-production-support-engineer-ii](https://www.wearedevelopers.com/jobs/ext/2026328-production-support-engineer-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Production Support Engineer II

- **Company:** CIBC Delaware Holdings Inc
- **Location:** Chicago, IL, United States
- **Experience:** Starter
- **Salary:** $83,100.0 - $115,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Software Bug Management, Command-Line Interface, Cloud Computing, Databases, Extract Transform Load (ETL), Database Queries, Linux, Disaster Recovery, PostgreSQL, Release Management, SAS (Software), SQL Databases, Virtual Machines, Freeform SQL
- **Published:** August 11, 2026
- **Apply:** https://www.juju.com/job/00000000gmo8zx

## About the Role

+ **You possess 1-2 years of technical experience in application or production support** within banking of financial services environment.

 + Experience with Linux virtual machines and command-line interface, writing SQL queries, and a technical understanding of cloud computing (preferably Azure) is required.

 + **It is an asset** if you bring experience or familiarity with SAS Viya and relevant certifications. CIBC encourages completion of the SAS Certified Specialist: Administration of SAS Viya exam, as well as relevant Microsoft Azure training.

 + **You have strong communication skills** and the ability to prioritize work effectively in a fast-paced environment., + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit., Application Production Support, Command Line Interface (CLI), Linux, Production Support, SAS Viya, Structured Query Language (SQL)

## Description

As a Production Support Engineer II on the US Risk Technology team, you will support our anti-money laundering (AML) platform built using SAS Viya 3.5. This platform is used for customer risk rating, transaction monitoring, and regulatory reporting.

_At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 2 days per week on-site, while other days may be remote_ .

How You'll Succeed

 + **Application Support** - investigate application issues; prioritize incidents based on impact and severity. Identify root causes and implement solutions to prevent recurrence. Apply IT Infrastructure Library (ITIL) practices for incident, change, and problem management.

 + **Database Support -** write complex SQL queries; troubleshoot extract, transform, and load (ETL) pipelines.

 + **Cloud Computing** - manage Linux virtual machines and a PostgreSQL database hosted on Microsoft Azure.

 + **Release Management** - oversee production changes affecting CIBC's SAS Viya AML platform, including bug fixes and version upgrades.

 + **Service Continuity** - perform disaster recovery tests.

 + **Collaboration** - build trusted working relationships with business stakeholders, technology partners, and external vendors.

 + **Communication** - express technical concepts to non-technical audiences with precision and clarity.

 + **Continuous Learning** - stay up-to-date with emerging technologies, changes in the banking industry, and regulatory developments.


## Related Videos

- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Optimizing Discovery: PostgreSQL's Role in Transforming GetYourGuide's Search](https://www.wearedevelopers.com/videos/1647-optimizing-discovery-postgresql-s-role-in-transforming-getyourguide-s-search)
- [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company)
- [Discover the open source trio you didn’t expect: .NET and PostgreSQL on Linux](https://www.wearedevelopers.com/videos/2042-discover-the-open-source-trio-you-didn-t-expect-net-and-postgresql-on-linux)
- [Branch your database like your code:  How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand)

## Related Articles

- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)