> Markdown version of [/jobs/ext/202691-ivr-technical-analyst-covered](https://www.wearedevelopers.com/jobs/ext/202691-ivr-technical-analyst-covered). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IVR Technical Analyst - COVERED

- **Company:** Experis
- **Location:** Jersey City, NJ, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, JIRA, Cloud Computing, Python (Programming Language), Software Repository, GitHub Copilot, Genesys, Prompt Engineering, Information Technology, Atlassian Tools, Bitbucket
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c829760e8fd7600c

## About the Role

Our client, a leading organization in the communications and technology industry, is seeking an IVR Technical Analyst to join their team. As an IVR Technical Analyst, you will be part of the Customer Support and Technology Development teams. The ideal candidate will have strong analytical skills, effective communication, and a collaborative mindset, which will align successfully in the organization., * Proficiency with Agile/Lean methodologies and tools like JIRA, Bitbucket, and GitHub Copilot.

 * Experience with Python programming and prompt engineering techniques.
 * Knowledge of cloud and call center technologies is preferred.
 * Bachelor's degree in computer science or related field with 5-6 years of relevant experience.
 * Experience with Speech IVR systems, Genesys Cloud CX, or similar platforms is highly desirable.

## Description

* Analyze current IVR systems and processes to identify areas for improvement and optimization.
 * Collaborate with stakeholders to gather and understand business requirements related to call center technology.
 * Design and develop prototypes to demonstrate potential solutions for business and technical teams.
 * Utilize Agile tools such as JIRA, Bitbucket, and GitHub Copilot to manage project workflows and code repositories.
 * Support the integration of speech IVR and client-facing systems, ensuring seamless user experiences.


## Related Videos

- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Improving Developer Happiness with GitOps](https://www.wearedevelopers.com/videos/54-improving-developer-happiness-with-gitops)
- [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers)
- [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [The Design and Evolution of C++](https://www.wearedevelopers.com/videos/526-the-design-and-evolution-of-c)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)
- [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer)