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# Release of Information Technician

- **Company:** Novant Health
- **Location:** Charlotte, NC, United States
- **Contract:** Permanent contract
- **Skills:** Health Information Management, Information Technology
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5d71ccd435746380

## About the Role

* High School Diploma or GED.
 * 1+ years of experience in a hospital-based Health Information Management (HIM) department, large outpatient clinic, or equivalent work experience with similar job assignments/ role/ responsibilities, required.
 * Working knowledge of HIPAA requirements/federal/state regulations and medical terminology.
 * Working knowledge of acute and ambulatory medical records.
 * Ability to meet standardized productivity metrics/goals.
 * Ability to successfully complete generic and department specific skills validation and competency testing.
 * Excellent analytical/critical thinking skills; comfortable with a technology driven/computer-based workflow.
 * Professional demeanor, excellent verbal/written/interpersonal communication, and customer service skills.

Preferred:

 * Experience with the EPIC EHR and/or Hyland OnBase scanning application.

## Description

The ROI Technician is a part of a team of professionals dedicated to ensuring the integrity, accessibility, and compliance of patient health records. You will play a critical role in supporting patient care by driving accuracy, efficiency, and adherence to regulations across the Release of Information function; to deliver the most remarkable patient experience, in every dimension, every time.

What You will Do:

 * Perform all technical functions related to the release of information process as well as low complexity release types.
 * Enter/log request into computer systems appropriately to avoid or eliminate duplicate entry.
 * Perform release status follow-up by responding to all status requests via fax, mail, or telephone.
 * Review all returned mail to obtain accurate postal information and process all incoming mail.
 * Ensure release of information requests are processed in compliance with all governing policies/laws/regulations.
 * Communicate with patient financial services to follow up on any payment concerns or issues.
 * Foster working relationships with other departments to ensure timely resolution related to any issues within assigned workflows.
 * Foster respect for patient privacy by maintaining confidentiality in all phases of the release of information process/release of protected health information.


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