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# Help Desk Analyst I

- **Company:** Centerstone
- **Location:** Nashville, TN, United States
- **Experience:** Starter
- **Salary:** $36,088.0 - $50,544.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Active Directory, Wikis
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c524f25babe1a9ff

## About the Role

* Effectively communicate via written, verbal, in person and virtual methods.
 * Problem solving skills.
 * Ability to use deductive reasoning.
 * Knowledge of virtual platforms.
 * Proficient use of MS Windows Applications (Excel, PowerPoint, Word, etc.)., High School Diploma or equivalent. Bachelor's degree preferred.

Years of Experience

One to three years of related experience and/or training including basic troubleshooting experience. Experience in Active Directory preferred. Previous customer service experience preferred.

## Description

Provides customer service by offering level 1 technical support for internal employees. Serves as the initial contact for all employees looking for technology support. Deals with ambiguity and eccentricities. Relies on internal and external sources to answer, evaluate, prioritize, and delegate incoming requests. Authors and updates solutions in our knowledge-based websites (ServiceDesk and Wiki)., * Serves as the initial contact for all employees looking for technical support. Answers phone calls, troubleshoots issues or gathers the proper information to create a ticket. All requests are expected to have detailed documentation based on oral or written conversations.

 * Prioritizes and responds to all tickets by either troubleshooting issues or escalating to the correct department based on the request.
 * Documents incidents and their resolutions to develop a viable knowledge-base using ServiceDesk and Wiki.
 * Occasional After Hours Call Support


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