> Markdown version of [/jobs/ext/2027121-end-user-deskside-support-technician](https://www.wearedevelopers.com/jobs/ext/2027121-end-user-deskside-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # end user/deskside support technician - **Company:** GuideIT, LLC - **Location:** Fort Worth, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, VoIP, Information Systems, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Network Address Translation, Domain Name System (DNS), IP Addressing, OSI Models, Network Configuration and Change Management, Networking Basics, Wireless Security, Open Systems Interconnection (OSI), Server Administration, Software Engineering, TCP/IP, Transmission Control Protocol (TCP), User Environment Management, Wide Area Networks, Network Switches, Network Routing, Software Security, Information Technology, Laptops, Cisco - **Published:** August 11, 2026 - **Apply:** https://www.careerbuilder.com/job-details/sr-deskside-support-analyst-fort-worth-tx--5c8da9fc-8695-4b37-beee-39d50d9bba37 ## About the Role * Min. 6 years of direct customer IT support * Ability to adapt to new technology as it is introduced into the environment * Windows 11 * Ability to troubleshoot hardware/software issues on laptops and desktops * Cisco phone experience * Basic audio/visual experience * Basic Active Directory experience * Applies knowledge of networking fundamentals; basic security and wireless concepts; routing and switching fundamentals; the TCP/IP and OSI models; IP addressing; WAN technologies; NAT, DHCP and DNS; understanding VoIP and configuring simple networks. * Applies strong technical skills, effective communication skills, and is responsive to customer needs. * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. * Ability to communicate and support users at the executive level * Willing to take on responsibilities for projects * Ability to travel to remote locations for annual support * Ability to mentor Jr Deskside Support associates, * High school diploma and/or GED certificate required * Some college or college degree preferred * Microsoft Certified Professional (MCP) certification is preferred * CompTIA A+ Certification is preferred, Analysis Skills, Applications Security, Audiovisual, Business Writing, Cisco Network Systems, Communication Skills, CompTIA A+, Concrete, Cross-Functional, Customer Response, Customer Service Systems, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop PC, Establish Priorities, Government Regulations, Help Desk, High School Diploma, IP Addressing, Identify Issues, Laptop PC, Lift/Move 25 Pounds, Lift/Move 50 Pounds, MCP - Microsoft Certified Professional, Material Moving, Mentoring, Microsoft Active Directory, Microsoft Windows Operating System, Mobile Devices, NAT (Network Address Translation), Network Configuration Management, Network Routing, Network Switching, On Call, Open Systems Interconnection (OSI), Presentation/Verbal Skills, Problem Solving Skills, Reporting Skills, Resolve Customer Issues, Service Delivery, Software Administration, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Time Management, VoIP (Voice over IP), Wide Area Network (WAN), Willing to Travel, Wireless Security, Writing Skills ## Description * Provide direct End-User Computing support for users at all offices and remote sites. Provide outstanding customer support to End Users on all information systems used. * Perform Request, Incident, Change and Problem Management processes within Service Level expectations (i.e., priority / escalation norms) in Service Management tools. * Deliver Service Desk ticketing, client response, and troubleshooting. * Maintain a general understanding of corporate structure and an awareness of business workflow in each department to leverage this understanding to prioritize tickets or tasks, trigger follow-ups or proactively prevent incidents from occurring. * For VIP users, proactively communicate and deliver support at outstanding levels * Perform Mobile Device Management, and Administrate Directory Services as assigned * Facilitate & maintain an accurate & ready IT Asset Inventory at major offices * Support Infrastructure, Application, and Security Maintenance & Projects as required * On-call flexibility ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [You’re a great coder? 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