> Markdown version of [/jobs/ext/2027335-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2027335-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Dahl Consulting - **Location:** Saint Paul, MN, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $47,840.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Apple Mac Systems, VoIP, Network Operating System (NOS), Collaborative Software, System Configuration, Desktop Computing, Network Topologies, Information Technology Operations, Networking Hardware, Microsoft Office, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Network Server - **Published:** August 11, 2026 - **Apply:** https://www.dice.com/job-detail/18e7e972-91dc-487f-a0e9-f7543056c322 ## About the Role * High school diploma or equivalent. * 3+ years of customer-facing end-user technology support experience. * Advanced knowledge of Microsoft Windows operating systems and Microsoft Office applications. * Experience supporting desktop and laptop hardware, operating systems, and peripheral devices. * Strong troubleshooting skills across hardware, software, networking, audio/video, telephony/VoIP, and infrastructure components. * Experience configuring and supporting collaboration and conferencing technologies. * Strong customer service, interpersonal, and relationship-building skills. * Excellent verbal and written communication skills. * Ability to manage multiple projects and competing priorities in a fast-paced environment. * Proven ability to analyze technical issues, identify root causes, and implement effective solutions. * Ability to work independently and collaboratively within a team environment. * Demonstrated leadership skills and experience supporting or coordinating projects. * Ability to effectively partner with customers and IT teams to meet service expectations and deadlines. Preferred Qualifications: * Experience supporting macOS and iOS devices. * Experience working in a large enterprise technology environment. * Knowledge of server configurations, functionality, and support. * Understanding of network topologies and network operating systems. * Experience supporting enterprise telephony/VoIP platforms. * Prior mentoring, coaching, or team leadership experience. * Project management experience within an IT support environment. ## Description As a Desktop Support Technician III, you will serve as a senior-level technical resource responsible for supporting, installing, and maintaining a wide range of end-user computing technologies. This role combines hands-on technical support, project leadership, and customer service while partnering with internal stakeholders and technology teams to ensure reliable IT operations. Responsibilities * Lead, plan, coordinate, and execute complex desktop support projects and technology initiatives. * Provide advanced technical support for computers, servers, network equipment, audio/video systems, telephony solutions, and related peripherals. * Diagnose and resolve hardware, software, operating system, network, and infrastructure issues within established service guidelines. * Install, configure, and support desktop and laptop systems, operating systems, collaboration tools, and associated technologies. * Document troubleshooting procedures, resolutions, and installation processes. * Build and maintain strong working relationships with customers, leadership teams, engineering partners, and colleagues. * Mentor and coach team members while coordinating support activities and project deliverables. * Provide guidance to users regarding technology standards, equipment recommendations, and approved solutions. * Effectively manage multiple priorities, balancing project work with day-to-day operational support. * Ensure compliance with organizational policies related to asset management, travel expenses, and operational procedures. * Serve as a professional representative of the IT organization and promote a customer-focused culture. * Perform additional duties as assigned. ## Related Videos - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)