> Markdown version of [/jobs/ext/2027339-support-services-technician](https://www.wearedevelopers.com/jobs/ext/2027339-support-services-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Support Services Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Kansas City, KS, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Macintosh Computers, Apple IOS, Apple Products, Software Applications, Microsoft Outlook, Desktop Computing, Electronic Mailing, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Network Attached Storage (Server Appliance), Windows Desktop, Okta, Office365, Servicenow
- **Published:** August 11, 2026
- **Apply:** https://www.kansasworks.com/jobs/13636400

## About the Role

? Associate degree in related field of study preferred

? Bachelor's Degree preferred

? 1-2 years of experience in MS Windows environment handling calls on break/fix support

? Experience using and troubleshooting MS Office (O365) products

? Experience using ticketing systems, ServiceNow preferred

? Experience managing and troubleshooting Windows 11 workstations

? Certification and/or License preferred.

Skills

support, active directory, windows 11, help desk, customer service, sccm, office 365, servicenow, outlook, remote support, remote troubleshooting, okta, windows 10, mac support, network printer support, mobile devices

Top Skills Details

support,active directory,windows 11,help desk,customer service,sccm,office 365,servicenow,outlook,remote

## Description

Provide first/second-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., ticketing system, remote tool and help desk systems) to proactively support office staff and equipment. This position is a remote position. The analyst will be working from home after the initial training period of 6-8 weeks in the office.

Job Duties and Responsibilities:

? Work remotely performing troubleshooting, repairs, and deployment of Windows 11 as well as Apple products

? Work daily with internal customers via phone, chat, and email

? Accurately record all work and troubleshooting in tickets

? Maintain positive, professional attitude at all times

? Perform troubleshooting on mobile devices, iPhone/iPad and Android.

? Perform troubleshooting on Network Printer and Multifunctional Devices

? Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups.

? Perform troubleshooting on remote VPN connectivity

? Perform troubleshooting on network drive access

? The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing)
- [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios)
- [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech)
- [Let your iOS app read texts](https://www.wearedevelopers.com/videos/167-let-your-ios-app-read-texts)

## Related Articles

- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)