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# IT Support

- **Company:** Collabera
- **Location:** Plano, TX, United States
- **Experience:** Starter
- **Salary:** $45,760.0 - $47,840.0
- **Contract:** Temporary contract
- **Skills:** LiveChat, Microsoft Software
- **Published:** August 11, 2026
- **Apply:** https://collabera.com/submit-resume/

## About the Role

o Entry level college/university grads.
o Excellent Communication, Client Care / Customer Service skills.
o Work well as a team and build relationships to the global partners.
o Excellent organizational skills, with the ability to prioritize workload.
o Ability to multitask and maintain focus on all areas of responsibility concurrently.
o Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
o Able to work in a fast-paced environment.

## Description

We are hiring a Entry Level IT Support. This is a fantastic opportunity to work with one of the Fortune 10 companies in the U.S.
Key Responsibilities
o Provide first-line technical support to internal users through phone and live chat.
o Troubleshoot basic issues related to MS applications and proprietary systems.
o Manage multiple live chats while maintaining a high level of customer service.
o Identify, troubleshoot, and resolve basic technical issues within established guidelines.
o Clearly document incidents, troubleshooting steps, and resolutions in support tickets.
o Escalate unresolved issues to second-line support teams with accurate and detailed documentation.
o Work closely with peers, technical Subject Matter Experts, and global support teams.
o Prioritize multiple requests while maintaining service-level and quality expectations.


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