> Markdown version of [/jobs/ext/2027405-salesforce-administrator](https://www.wearedevelopers.com/jobs/ext/2027405-salesforce-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Salesforce Administrator - **Company:** East Carolina University - **Location:** Greenville, SC, United States - **Salary:** $62,115.0 - $75,197.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Cloud Computing, System Configuration, Extract Transform Load (ETL), DevOps, Power BI, Cloud Services, Salesforce.Com, Software Testing Automation Framework, Data Processing, System Availability, Git, Integration Frameworks, Marketing Cloud, Mulesoft - **Published:** August 11, 2026 - **Apply:** https://ecu.peopleadmin.com/postings/96237/pre_apply ## About the Role Bachelor's degree or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions. License or Certification Required by Statute or Regulation NA Preferred Education, Knowledge, Skills, and Experience * Prior experience with university or nonprofit CRM environments, especially with a strong focus on documenting configuration decisions, maintaining data quality, and supporting institution-wide business processes. * Ability to explain when and why declarative solutions are preferred, and to collaborate effectively with developers on programmatic builds, including supporting and maintaining programmatic functionality once deployed. * Experience providing production Salesforce support in an enterprise environment, including triaging issues, identifying root causes, and communicating clearly with both technical and non-technical stakeholders. * Salesforce Certified Administrator credential is strongly preferred; additional certifications such as Education Cloud Consultant or Advanced Administrator are considered a plus. * Familiarity with compliance standards such as FERPA, HIPAA (as applicable), PCI, and institutional data handling policies, particularly as they relate to user access, data visibility, and platform configuration. * Demonstrated ability to create and maintain clear administrative documentation, including configuration rationales, standard operating procedures, and support knowledge articles. * Exposure to the following tools and technologies: + Salesforce (Education Cloud/EDA preferred; Service Cloud, Experience Cloud, Public Sector Solutions, Marketing Cloud as applicable + Agile Accelerator + DevOps tools: Git/SFDX, DevOps Center, Gearset, CI runners, test automation frameworks, including participation in multi-environment testing and release processes + Integration platforms: MuleSoft / ETL; SSO / IdP + BI tools: Power BI ## Description The Salesforce Administrator is responsible for configuring, operating, and supporting ECU's enterprise Salesforce environment as part of the centralized Enterprise CRM Platform Team. This role focuses on building and maintaining declarative solutions such as Flows, layouts, permissions, and validation rules, while collaborating with developers on programmatic functionality. The Administrator manages security and access controls, resolves Level 2 support tickets, and ensures platform reliability through documentation, testing, and participation in release readiness activities. Additional responsibilities include creating reports and dashboards, performing routine data quality tasks, and contributing to user adoption through targeted training and enablement materials. By partnering with technical and functional stakeholders, and working within sprint-based delivery and continuous improvement practices, the Administrator ensures that all configurations adhere to institutional security standards, support peak academic periods, and align with ECU's mission to deliver secure, scalable, and high-quality CRM solutions. The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations. 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