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# IT Support Engineer

- **Company:** IDR, Inc.
- **Location:** Brentwood, TN, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, BASIC (Programming Language), Desktop Computing, Network Troubleshooting, Microsoft Office, Windows Servers, Firewalls (Computer Science), Fortinet, Network Server
- **Published:** August 11, 2026
- **Apply:** https://www.dice.com/job-detail/4254b509-1ca9-4904-90fa-04257724ff91

## About the Role

* Experience supporting Windows-based servers, desktops, and networking.
 * Familiarity with Active Directory, Office 365, and basic firewall management (Fortinet preferred).
 * Strong troubleshooting skills, including network issues and hardware repairs.
 * Excellent communication skills, professional presentation, and client-facing ability.
 * Must be local to the Nashville metropolitan area, with the ability to travel to onsite client locations as needed.
 * MSP experience is a plus.

## Description

IDR is seeking an IT Support Engineer to join one of our top clients for a remote opportunity. This role involves providing technical support for SMB clients, managing on-site and remote troubleshooting, and maintaining client relationships within a flexible work environment. The organization is a managed services provider specializing in diverse technology stacks for small to medium-sized businesses., * Act as the primary technical resource for SMB clients, resolving various hardware, software, and network issues.

 * Provide remote support with occasional onsite visits in Williamson County.
 * Manage firewalls, Windows servers, Active Directory, Office 365, and other endpoint devices.
 * Collaborate with a corporate technical team to escalate and resolve complex challenges.
 * Maintain excellent client communication and ensure service level agreements are met., By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with "STOP" and "HELP" for help. To view our privacy policy, you may access it here (;br>PandoLogic. Keywords: IT Support Engineer, Location: Brentwood, TN - 37024


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