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# Desktop Support Engineer

- **Company:** Hexaware Technologies
- **Location:** Houston, TX, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Image Management, Microsoft Office, System Center Configuration Manager, Network Configuration and Change Management, Remote Service Software, Microsoft InTune, Servicenow
- **Published:** August 11, 2026
- **Apply:** https://www.dice.com/job-detail/70ea2524-2a20-4efe-9fb1-4d290a024523

## About the Role

Mandatory Skills - SCCM, Intune, Azure, Application installs, as hands and feet support Network config, switch config, LAN, WAN, building relations with both customer and end user and aware of site knowledge and management, * Service Now experience

 * MS Windows 10 & 11
 * MS Office 365 inc OneDrive
 * Networking imaging and PXE Boot (SCCM/Intune)
 * Remote support tools
 * Network patching and cabling
 * Server room/Comms room experience
 * Clear communication skills (written and verbal)
 * Excellent time management

## Description

* Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
 * Assists in the setup and operation of audio-visual hardware as required by end-user
 * Determine appropriate hardware and software based on corporate policy and end-user requirements
 * Respond to incidents within SLA or within a timely manner with the appropriate level of urgency, and follows up with customers on all issues
 * Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
 * Roll-out, deploy and upgrade Desktop Devices using imaging tools such as SCCM
 * Assist in administration and maintenance of technology infrastructure components
 * May assist in installation, maintenance, troubleshooting and repair of office telephony system
 * Uses corporate incident management system to record and track all support work
 * Maintains accurate hardware and software records for corporate assets


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