> Markdown version of [/jobs/ext/2028012-production-support-application-support-engineer](https://www.wearedevelopers.com/jobs/ext/2028012-production-support-application-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Production Support / Application Support Engineer - **Company:** BCforward - **Location:** Pennington, NJ, United States - **Experience:** Expert - **Salary:** $96,387.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Agile Methodology, Artificial Intelligence, JIRA, CA Workload Automation Ae, Batch Processing, Unix, Cloud Computing, Quartz (Graphics Layer), Apache Hadoop, Monitoring of Systems, Job Scheduling, Oracle (Applications), Standard Sql, Software Engineering, SQL Databases, Tableau (Software), Teradata SQL, Scripting, Cloud Platform System, Performance Monitor, Grid Computing, Splunk, Dynatrace - **Published:** August 11, 2026 - **Apply:** https://www.dice.com/job-detail/0de9075e-5960-49be-b054-295c14288413 ## About the Role We are seeking a Production / Technical Support III to join our dynamic team. The ideal candidate will have strong experience in enterprise production support, SQL, UNIX/Linux, job scheduling, and monitoring tools and a proven ability to improve application stability, resolve incidents, and optimize monitoring and automation across complex financial systems., * 5+ years of production support experience in enterprise environments. * Strong SQL proficiency with Oracle and Teradata experience. * Strong UNIX/Linux skills with hands-on experience in grids, containers, and cloud-based platforms. * Python scripting for support automation and tooling. * Working knowledge of Autosys and Bob jobs and enterprise scheduling practices. * Monitoring expertise with Splunk, Dynatrace, and ITRS. * Familiarity with ITIL concepts, including Incident and Problem Management, and ITSM tools such as Remedy and MyITSM. * Knowledge of the Software Development Life Cycle and Agile ways of working. * Excellent written and verbal communication skills with the ability to engage technical and non-technical partners. * Strong project and time management skills with the ability to operate in high-pressure situations and multi-regional teams. Preferred Skills: * Experience in financial services, including Treasury and Liquidity domains. * Hands-on experience with Hadoop, Quartz, grid computing, cloud platforms, and containers. * Experience with Tableau for reporting and metrics visualization. * Exposure to Windows OS operations in support contexts. * Proficiency with AI tools to enhance investigation, triage, and automation. * Willingness to provide rotational stand-by support for production systems outside business hours as needed. * Ability to communicate directly and constructively in meetings and via remote collaboration tools. ## Description * Respond to and resolve business queries for the ERFT space and Treasury portfolios. * Communicate application status and health to line of business and management with clear updates. * Identify improvements in monitoring, application stability, and root cause analysis speed. * Partner with Technology Infrastructure and Development teams on releases, upgrades, and server changes. * Manage the user query mailbox and provide timely, appropriate responses. * Support feeds and batch processes, manage alerts, and maintain proactive monitoring. * Utilize ITSM, ITRS, JIRA, Dynatrace, and Splunk to update tickets and generate reports. * Lead incident management, notifications, and escalations per ITIL practices. * Maintain documentation and knowledge articles to support readiness and resiliency. * Coordinate resolutions with development teams and contribute to metrics reporting. * Plan and execute Business Continuity testing and manage related documentation. * Organize and run meetings independently to drive issue resolution. * Identify automation opportunities to reduce manual and repeatable tasks, including use of AI tools. ## Related Videos - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [".Net is too slow" was not an option](https://www.wearedevelopers.com/videos/100176-net-is-too-slow-was-not-an-option) - [The Time Paradox: Building Timezone-Safe Python/Django Applications](https://www.wearedevelopers.com/videos/1915-the-time-paradox-building-timezone-safe-python-django-applications) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [The Fastest-Growing Tech Sectors to Look Out for in 2025](https://www.wearedevelopers.com/magazine/373-the-fastest-growing-tech-sectors-to-look-out-for-in-2025) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)