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# Help Desk Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Beloit, WI, United States
- **Salary:** $39,520.0 - $43,680.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Microsoft Office, Networking Basics, Connectivity Problems, Office365, Software Troubleshooting, User Administration
- **Published:** August 11, 2026
- **Apply:** https://www.dice.com/job-detail/76d68328-9772-49c0-a68f-4c81301f6a82

## About the Role

* 1+ years of Help Desk, Service Desk, or Technical Support experience.
 * Basic experience with Active Directory administration.
 * Experience supporting Windows-based environments.
 * Strong troubleshooting and problem-solving skills.
 * Excellent verbal and written communication skills.
 * Customer service-oriented mindset with the ability to support users of varying technical skill levels.
 * Experience working with ticketing systems and documenting support incidents., * Experience supporting Office 365 environments.
 * Knowledge of desktop deployments and device setup.
 * Experience supporting printers, mobile devices, and networking fundamentals.
 * Familiarity with hardware and software troubleshooting in enterprise environments.

Technical Skills

 * Help Desk Support
 * Technical Support
 * Desktop Support
 * Active Directory
 * Windows Operating Systems
 * Office 365
 * Service Desk Operations
 * Ticketing Systems
 * Hardware & Software Troubleshooting
 * Mobile Device Support
 * Printer Support
 * User Account Administration
 * Customer Service

## Description

We are seeking a customer-focused Help Desk Support Technician in Beloit, WI. This role serves as the first point of contact for users experiencing technical issues and is responsible for providing Tier 1 support primarily over the phone. The ideal candidate will possess strong troubleshooting abilities, excellent communication skills, and a passion for delivering outstanding customer service., * Provide Tier 1 technical support to end users via phone, email, and ticketing systems.

 * Troubleshoot and resolve common hardware, software, and connectivity issues.
 * Support users with Active Directory account management, including password resets, account unlocks, and basic user administration.
 * Diagnose and escalate complex issues to higher-level support teams when necessary.
 * Assist with printer troubleshooting, desktop support, and peripheral device issues.
 * Support mobile devices, Office 365 applications, Windows operating systems, and related technologies.
 * Respond to network-related issues and coordinate with infrastructure teams when outages or connectivity problems occur.
 * Document incidents, troubleshooting steps, and resolutions within the ticketing system.
 * Maintain a high level of customer satisfaction by providing professional and timely support.
 * Follow established service desk procedures, SLAs, and escalation paths.


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