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# IT Support Specialist II

- **Company:** ADEX Corporation
- **Location:** Hershey, PA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, Cloud Computing, Identity and Access Management, Windows Servers, Network Architecture, Routing, Azure Active Directory, Cloud Services, Security Information and Event Management, Virtual Local Area Networks, Cloud Platform System, Okta, Office365, Sonicwall, Firewalls (Computer Science), Microsoft InTune, Casper Suite, Fortinet, Cisco
- **Published:** August 11, 2026
- **Apply:** https://www.careerjet.com/job/us499592b13d934f42d4236931fa643967/eaa

## About the Role

* Expert-level Active Directory troubleshooting
 * Strong experience with identity management platforms
 * Proficiency with multiple firewall platforms
 * Advanced networking knowledge (HP/Aruba, Cisco)
 * MDM platform administration
 * Cloud services support (M365, Azure, AWS)
 * Excellent written and verbal communication
 * Strong time management abilities
 * Organized and detail-oriented
 * Project coordination experience

Desired Certifications:

 * Microsoft 365 Certified: Enterprise Administrator Expert
 * AWS Certified Cloud Practitioner or higher
 * Cisco CCNA
 * CompTIA Security+
 * Relevant firewall certifications (NSE, SNSA)

Requirements:

 * 5+ years technical support experience
 * Strong incident management abilities
 * Rotating on-call shifts
 * Excellent documentation skills

## Description

We are looking for an operational Level 2 IT Support Specialist - Service Desk to join our team. Working closely in a team environment to ensure client expectations are being met and escalated service requests are prioritized appropriately
Core Responsibilities:

 * Resolve escalated technical issues from Level 1 support team
 * Provide advanced troubleshooting for cloud environments (Microsoft 365, Azure, AWS)
 * Manage firewall and network infrastructure support
 * Handle identity and access management issues
 * Support MDM solutions and security platforms
 * Mentor Level 1 technicians
 * Maintain technical documentation

Technical Support Areas:

 * Microsoft 365 suite and Azure services
 * AWS cloud services
 * Advanced Active Directory administration and troubleshooting
 * Identity management (Microsoft Entra ID, Okta, JumpCloud)
 * Mobile Device Management (Intune, JAMF)
 * Firewalls (SonicWALL, Fortinet, Sophos)
 * Network infrastructure (HP/Aruba, Cisco)
 * VLAN configuration and routing
 * Security tools and MDR/SIEM platforms
 * Windows Server 2019/2022


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