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# Cybersecurity Analyst

- **Company:** Computer Enterprises Inc
- **Location:** Philadelphia, PA, United States
- **Salary:** $30,160.0
- **Contract:** Permanent contract
- **Skills:** CompTIA Security+, Cyber Security, Computer Networks, Issue Tracking Systems, Phishing, Malware, Cyber Threat Analysis
- **Published:** August 11, 2026
- **Apply:** https://www.dice.com/job-detail/99863d48-df1f-42d8-b4bd-d768bd051b3d

## About the Role

* Strong customer service skills - able to calmly and professionally interact with customers in stressful situations
 * Demonstrated interest in cybersecurity - ideally pursuing a career in the field or learning independently
 * Basic understanding of networking concepts and common cybersecurity threats (SPAM, phishing, vishing, malware, etc.)
 * High level of professionalism - must work from a distraction-free environment with no background noise
 * Engaged, committed, and team-oriented mindset
 * Excellent verbal and written communication skills, * Some experience (formal or informal) in cybersecurity or tech support
 * Familiarity with customer interaction tools and ticketing systems
 * Education or certifications related to cybersecurity (e.g., CompTIA Security+, networking courses, etc.)

## Description

This position is ideal for individuals interested in combining their cybersecurity knowledge with hands-on customer engagement. You'll respond to incoming security-related cases, educate customers, and help remediate issues like phishing, SPAM, identity theft, and fraud., * Respond to and resolve security incident tickets (25-60/day) with a focus on excellent customer experience

 * Contact customers directly to assist with issues such as SPAM, phishing, vishing, identity theft, and fraud
 * Educate and guide customers through resolving incidents and improving their cybersecurity posture
 * Uphold and enforce Acceptable Use Policy
 * Maintain accurate, professional communication and documentation throughout all interactions
 * Engage in initial onboarding and training sessions covering CSA tools, email etiquette, identity theft, and more
 * Adhere to daily productivity metrics and performance scorecards (accountability begins in month 2)
 * Stay updated and committed to continuous learning in the cybersecurity space


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