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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Operations Manager - **Company:** PAULDING COUNTY EXTENSION SVC - **Location:** Bradford County, PA, United States - **Experience:** Expert - **Salary:** $68,000.0 - $73,000.0 - **Contract:** Permanent contract - **Skills:** Cyber Security, Password Management, Smartsheet, Information Technology, Qlikview, Tools for Reporting, Workday - **Published:** August 11, 2026 - **Apply:** https://www.ugajobsearch.com/postings/499125/pre_apply ## About the Role Bachelor's degree in a related field or equivalent and 8 years of professional experience, * Experience in higher education or public sector IT operations. * Familiarity with UGA procurement and compliance processes. * Demonstrated success in leading IT projects and process improvements., operational excellence and a strong customer experience through standardization, accountability, and continuous improvement. Knowledge, Skills, Abilities and/or Competencies * Expertise in operations, procurement, and asset management. * Strong leadership, mentorship, and training abilities. * Advanced project management and cross-functional coordination. * Excellent communication, documentation, and stakeholder engagement skills. * Proficiency in IT support, process analysis, and solution design. * Experience with reporting tools and dashboard adoption (e.g., Qlik, Smartsheet). Physical Demands * Lift, move, and carry computers during a normal 8-hour workday. * Stand, walk, bend, stoop, squat, and work with hands above head. * Sit using a computer for an 8 hr. normal shift * Driving as needed to perform job responsibilities. ## Description The IT Support Operations Manager manages and optimizes IT support and business operations, with primary responsibility for Tier 1 help desk leadership, project delivery, and continuous operational improvement. This role recruits, schedules, trains, and mentors help desk staff and student employees; delivers and coordinates Tier 1 support by prioritizing, assigning, and escalating tickets; and maintains key access controls, including password vault administration. The position also leads and supports major IT initiatives (migrations, deployments, and integrations), develops training and documentation resources, and serves as a strategic liaison among IT, business units, vendors, and stakeholders to ensure clear communication and successful outcomes. In addition, the role oversees procurement and administrative operations-including UGAMart requisitions and compliance, asset and inventory management, hardware lifecycle planning, renewal tracking, and budget support-driving, Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website., Help Desk Leadership * Recruit, schedule, and provide guidance to Tier 1 full-time helpdesk personnel and student employees engaged in help desk support and operations. * Supervise and actively participate in the creation of training programs; develop and maintain comprehensive documentation and instructional resources. * Deliver Tier 1 IT support, prioritize and assign tickets, and escalate issues when necessary. * Manage password vaults for supported systems and control access. * Advocate for users and champion lifecycle planning and IT solutions. Percentage of time 40, Project Management & Operational Improvement * Guide and manage significant IT projects, such as migrations, deployments, and integrations of various systems. * Provide customized training sessions, monitor participation, and enhance the organization's technical knowledge base. * Act as a liaison for interdepartmental initiatives and coordinate communications with stakeholders. * Serve as an advocate for end users and the implementation of tailored IT solutions. Percentage of time 35, Business Operations & Procurement * Handle requisitions and procurement via UGAMart, making sure all actions align with UGA and State regulations, while also administering the CESS process. * Direct and assign responsibilities related to asset and inventory management and hardware lifecycle planning. * Supervise space allocation, office supplies, vehicles, key distribution, and parking arrangements. * Maintain and regulate systems-such as Smartsheet-to monitor software renewals and manage IT assets. * Monitor IT spending and participate in IT budget development. Percentage of time 20, Other duties as assigned Percentage of time 5 ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [The Future of Employee Wellbeing: Benefits, Trust & Performance](https://www.wearedevelopers.com/videos/1808-the-future-of-employee-wellbeing-benefits-trust-performance) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Employee Happiness: The Underrated Growth Engine](https://www.wearedevelopers.com/videos/1310-employee-happiness-the-underrated-growth-engine) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)