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# IT Support

- **Company:** Collabera
- **Location:** Pennington, NJ, United States
- **Experience:** Starter
- **Salary:** $47,840.0
- **Contract:** Temporary contract
- **Skills:** LiveChat, Microsoft Software
- **Published:** August 11, 2026
- **Apply:** https://www.dice.com/job-detail/98342c02-d7fa-4c3d-93c1-6615f45b4bdc

## About the Role

* Entry level college/university grads.
 * Excellent Communication, Client Care / Customer Service skills.
 * Work well as a team and build relationships to the global partners.
 * Excellent organizational skills, with the ability to prioritize workload.
 * Ability to multitask and maintain focus on all areas of responsibility concurrently.
 * Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
 * Able to work in a fast-paced environment.

## Description

We are hiring a Entry Level IT Support. This is a fantastic opportunity to work with one of the Fortune 10 companies in the U.S., * Provide first-line technical support to internal users through phone and live chat.

 * Troubleshoot basic issues related to MS applications and proprietary systems.
 * Manage multiple live chats while maintaining a high level of customer service.
 * Identify, troubleshoot, and resolve basic technical issues within established guidelines.
 * Clearly document incidents, troubleshooting steps, and resolutions in support tickets.
 * Escalate unresolved issues to second-line support teams with accurate and detailed documentation.
 * Work closely with peers, technical Subject Matter Experts, and global support teams.
 * Prioritize multiple requests while maintaining service-level and quality expectations.


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