> Markdown version of [/jobs/ext/2029219-it-support-assistant](https://www.wearedevelopers.com/jobs/ext/2029219-it-support-assistant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Assistant - **Company:** Chapel Hill - Carrboro City Schools - **Location:** Chapel Hill, NC, United States - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Software Applications, Network Connections, Web Applications, Peripherals, Computer Equipment, Information Technology - **Published:** August 11, 2026 - **Apply:** https://api.schoolspring.com/api/Jobs/5878477?domainName= ## About the Role * High School diploma or GED required * Valid NC Drivers License * Previous experience working within a customer service or computer support environment preferred. * General knowledge of various device and operating system types (Apple, Windows and Google) . * Ability to communicate with users to determine the nature of problems. * Self initiative in being part of a team and assisting technical staff. * Such alternative qualifications as the Board may find appropriate and acceptable. Physical Requirements * Must be able to physically perform the basic operational functions of stooping, kneeling, crouching, reaching, standing, walking, hearing and repetitive motion. * Ability to lift a minimum of 50 pounds. * Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. * Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards ## Description The IT Support Assistant is responsible for delivering responsive, high-quality technical support and ensuring seamless, reliable technology operations across all district and school sites. This position plays a key role in maintaining IT service continuity under the direction of the Information Technology Department., * Follows established procedures for processing IT support requests, documents in-progress and completed work, and closes support tickets within established Service Level Agreements (SLAs). * Assists in maintaining inventory of physical assets and maintains a parts inventory. * Processes surplus equipment at assigned locations. * Delivers and picks up equipment to be repaired at approved vendor sites. * Works with other IT technicians to troubleshoot and repair computer equipment, peripherals, software applications, network connections and classroom presentation equipment at assigned locations. * Assists with the installation of new hardware and software products, including peripherals - printers, scanners, etc. - and network connections for Internet and web application access. * Participates in small and large scale hardware and software upgrades, including computer components, operating system upgrades, software drivers, etc. * Participates in help desk ticket support and coordination. * Perform related duties as assigned by supervisor * Maintain compliance with all company policies and procedures * Sets up computer and AV equipment for special programs and meetings (as needed). * Other tasks as assigned by the Coordinator of Client Services and Asset Management ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [WebXR: Enabling Virtual and Augmented Reality on the Web](https://www.wearedevelopers.com/videos/965-webxr-enabling-virtual-and-augmented-reality-on-the-web) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)