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# L1 Tech Support - Helpdesk

- **Company:** Kforce Inc.
- **Location:** Atlanta, GA, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Ethernet, Software Troubleshooting
- **Published:** August 11, 2026
- **Apply:** https://www.dice.com/job-detail/d38c8b4a-64de-4f3f-a183-74a42dee23c4

## About the Role

* Recent experience in a customer service, technical support, help desk, or call center environment
 * Previous experience working remotely in a professional setting
 * Experience operating within a structured call center environment, including adherence to schedules, breaks, productivity metrics, and attendance expectations
 * Strong troubleshooting and problem-solving abilities
 * Excellent verbal communication and customer service skills
 * Ability to multitask and work effectively in a high-volume environment
 * Dedicated home workspace suitable for remote work
 * Reliable high-speed internet connection with the ability to connect via ethernet when required
 * Work history with recent/relevant experience
 * Demonstrated commitment, reliability, and a professional work ethic
 * Self-motivated with a strong desire to learn, grow, and advance within the organization
 * Flexibility to work varying shifts, including evenings, weekends, and holidays as business needs dictate

Preferred Qualifications:

 * Experience supporting hardware, software, account administration, or point-of-sale systems
 * Prior customer-facing technical support experience
 * Proven ability to meet or exceed performance and service level goals in a call center environment

## Description

Kforce has a client seeking a remote Helpdesk Associate to join their team in Atlanta, GA. We are seeking a Helpdesk Associate to provide customer service and technical support in a fast-paced call center environment. This role is responsible for assisting customers and internal users with order-related inquiries, troubleshooting technical issues, and resolving hardware, software, and account access concerns. Support is primarily provided through inbound phone calls and requires strong problem-solving and communication skills., * Respond to inbound customer and employee support requests

 * Troubleshoot order, system, hardware, software, and account-related issues
 * Provide first-level technical support and issue resolution
 * Document interactions and escalate complex issues as needed
 * Deliver excellent customer service while meeting performance expectations
 * Follow established support processes and procedures
 * Maintain productivity and quality standards in a structured call center environment


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