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# IT Support Specialist

- **Company:** Kforce Inc.
- **Location:** Oakbrook Terrace, IL, United States
- **Experience:** Starter
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Issue Tracking Systems, Networking Basics, Azure Active Directory, Software Engineering, Peripherals, Laptops
- **Published:** August 11, 2026
- **Apply:** https://www.dice.com/job-detail/8eaaaa5e-8dcd-4957-9f15-9121db09c6f8

## About the Role

* 0-2 years of IT support experience (internships, help desk, or hands-on technical support experience welcome)
 * Strong customer service mindset with clear, professional communication
 * Willingness to learn, follow documented processes, and escalate appropriately
 * Ability to work onsite and provide hands-on support

Experience supporting:

 * Windows 10/11
 * Microsoft 365 (Outlook, Teams, OneDrive)
 * Printers, laptops, peripherals, and basic networking issues

Nice to Have (Not Required):

 * CompTIA A+ or Network+ certification (or working toward one)
 * Familiarity with Active Directory or Azure AD
 * Experience working with ticketing systems
 * Exposure to manufacturing or warehouse environments
 * Basic iOS or mobile device support

## Description

Kforce has a client in Oakbrook Terrace, IL that is seeking an IT Support Specialist., * Provide first-line support for Windows 10/11 desktops and laptops

 * Resolve basic issues related to Microsoft 365 (Outlook, Teams, OneDrive)
 * Troubleshoot password resets, MFA issues, printers, peripherals, and connectivity
 * Diagnose and resolve common hardware and software issues
 * Perform hands-on desk-side support for corporate users and select bakery locations
 * Escalate complex issues to senior IT staff or external partners as needed
 * Assist with new hire onboarding and employee offboarding
 * Support basic account access requests in Active Directory and Microsoft Entra ID (Azure AD) under guidance
 * Image, deploy, and configure laptops and peripherals
 * Assist with asset tracking, hardware inventory, and equipment swaps
 * Coordinate device replacements and basic troubleshooting
 * Work tickets in the IT service desk system and meet defined SLAs
 * Clearly document issues, resolutions, and escalation notes
 * Contribute to basic knowledge articles and how-to guides
 * Support office and plant users as needed (kiosks, shared workstations, printers)
 * Coordinate with operations to minimize downtime during support activities


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