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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Manager - **Company:** AI FIRST, INC. - **Location:** United States (Remote available) - **Experience:** Starter - **Salary:** $100,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Analysis, Big Data, Data Visualization, Electronic Data Interchange (EDI), JSON, Microsoft Office, Power BI, Software Tools, Standard Sql, Tableau (Software), Extensible Markup Language (XML), Chatbots, Restful APIs, Api Management - **Published:** August 11, 2026 - **Apply:** https://www.builtincolorado.com/auth/login?destination=/job/technical-support-manager/10604986 ## About the Role Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopting new AI capabilities as they emerge., * Enter Educational requirements: (Equivalent work experience will be accepted in place of the education requirement) Bachelor's degree from an accredited college (or equivalent experience) * Years of experience: 5+ years of experience in enterprise technical/customer support, including people leadership. * Years of experience needed with specific skills: 3 years managing teams * Specific technical or software skills required: MS Office Suite, knowledge of CRM, knowledge of AI implementations, SQL * Necessary certifications: None * Travel is required: Yes - Approximately %10% client visits and company meetings * Exceptional written and verbal communication skills, including English proficiency. * Detail-oriented personality with strong decision-making and time management skills; ability to manage multiple challenges and varying priorities with a sense of urgency. * Results-oriented mindset; demonstrated flexibility of schedule to meet customer needs and situational awareness while managing a team and/or project. AI Skills/Knowledge: * Partner with cross-functional teams to introduce AI-powered support capabilities, including GenAI assistants, chatbots, and workflow automation. * Support the team's adoption of AI tools and workflows, helping Support Engineers and TAMs incorporate AI into their daily work practices. * Use AI-driven analytics and customer sentiment insights to identify trends, mitigate risk, and improve customer outcomes. * Ensure AI solutions adopted by the team are secure, scalable, and aligned with customer experience goals. * Experience with AI-powered support deflection or escalation routing a plus Preferred Skills (a plus but not required): * Experience with data visualization tools such as Power BI or Tableau, supporting AI-driven reporting and client dashboards * Knowledge of web design and user experience * Knowledge of REST APIs or data interchange formats (e.g., JSON, XML), relevant to managing technically integrated client environments #LI-DR1 ## Description Precisely is a global leader in data integrity, providing accuracy and consistency in data for 12,000 customers in more than 100 countries, including 90 percent of the Fortune 100. Precisely's data integration, data quality, location intelligence, and data enrichment products power better business decisions to create better outcomes. We are looking for a Technical Support Manager to lead a team delivering exceptional support across on-premises software installations and hosted managed services. This role combines people leadership, customer advocacy, and AI-enabled innovation to ensure consistent, high-quality customer experiences at scale. You will contribute to modernizing support through automation, GenAI, analytics, and intelligent self-service, while partnering closely with Engineering, Product, and Customer teams. The Pacific time zone location is required to provide coverage overlap with our Australia/APAC customers and support personnel. What you will do: * Lead, coach, and develop a high-performing technical support team in a 24x7 global environment. * Manage two distinct team functions - Support Engineers delivering on-premises software support, and Technical Account Managers supporting hosted product customers (CCX, HMS, RCX) * Identify and implement collaboration models between Support Engineers and TAMs to improve cross-team case resolution, knowledge sharing, and customer experience continuity. * Support operational excellence across case management, escalations, and service delivery. * Build a strong team culture focused on service excellence, ownership, and accountability. * Oversee day-to-day support operations, including shift coverage, workload balancing, and escalation management. * Support the implementation of follow-the-sun coverage, including handoff protocols, shift coordination, and cross-regional team workflows. * Ensure consistent execution of global support processes, including case management and KCS. * Drive adherence to SLAs, response times, and resolution quality across phone, web, and community channels. * Manage critical customer escalations, coordinating with engineering (L3), product, and senior leadership as needed., Lead a remote B2B technical support team for drones, hardware, software and cloud products. Own CSAT, first-contact resolution, KPIs, coaching, process improvements, and cross-team collaboration. Use CRM, telemetry, analytics and AI tools to drive rapid, fact-based resolutions and improve team productivity and customer outcomes. Provide hands-on case support and participate in on-call, extended-hours shifts. Top Skills: DatabricksFlight Control SoftwareIotJIRALlmsSalesforce Service CloudSkydio Cloud Pinterest, Lead and manage daily billing operations and technical support for energy-sector SaaS billing implementations. Troubleshoot APIs and workflows, analyze production issues and rate analytics, drive cross-functional process improvements, gather requirements, collaborate with DevOps/Engineering/Product, and serve as project lead for Professional Services to ensure successful delivery and customer satisfaction. Top Skills: APIsAWSCRMCustomer Service SoftwareCustomer Success SoftwareDevOpsGcsMonitoring ToolsRate AnalyticsSaas Billing What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) - [AI for decision-making in Tech Recruiting](https://www.wearedevelopers.com/videos/1074-ai-for-decision-making-in-tech-recruiting) ## Related Articles - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Prompt Engineering is a Job of the Past](https://www.wearedevelopers.com/magazine/342-prompt-engineering-is-a-job-of-the-past) - [Got AI ideas but no money? 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