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# Full Stack Development

- **Company:** CareerCircle
- **Location:** Columbia, MD, United States (Remote available)
- **Salary:** $43,680.0 - $47,840.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Access, Microsoft Excel, Microsoft Windows, Active Directory, Artificial Intelligence, Microsoft Outlook, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Network Connections, Microsoft PowerPoint, Office365, SC Clearance
- **Published:** August 11, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/md/columbia/948f65b7-8a25-4f3f-9ef8-53a7d299a63c

## About the Role

Imaging, Customer service, Hardware, Office 365, Windows, Troubleshooting

## Description

Our customer is in need of a Helpdesk Technician to join the IT Operations team which consists of the Supervisor and two other technicians. On any given day the technician will take 10-30 tickets per day. The end users can call, email or put a ticket in for resolution. The support can be in person or remote.

Common remote tools are LogMeIn Rescue and Microsoft Teams. Other common tools and technologies and what's required with each are.

*Active Directory- Reset Passwords, Review Group Membership

*Windows OS- Troubleshoot basic functions, printing, network connectivity, access to file shares, Windows and application updates, scanning for malware, imaging of hardware.

*O365- Troubleshooting access issues, documenting requirements and escalating where appropriate.

The technician will also be required to document properly and update knowledge articles in Track-IT the ticketing system our customer uses., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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