> Markdown version of [/jobs/ext/2029467-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2029467-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** CareerCircle - **Location:** Columbia, MD, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $62,400.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple IOS, Apple Mac Systems, Software Applications, Bomgar, Microsoft Outlook, Cloud Computing, Configuration Management, CompTIA Network+, Computer-Generated Imagery, Desktop Environments, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Network Connections, Productivity Software, Remote Desktop Services, Azure Active Directory, Remote Service Software, Smart Cards, Software Deployment, Software Systems, Wi-Fi Technology, Connectivity Problems, Office365, Peripherals, Microsoft InTune, Computer Equipment, Wired Networks, Information Technology, Casper Suite, Laptops, Gsuite, Servicenow - **Published:** August 11, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/md/columbia/a722a636-3428-4b9f-b357-fc6800a3c568 ## About the Role Communication Microsoft 365 Prioritization Problem Solving Desktop Support Microsoft Teams Customer Service Active Directory Endpoint Devices Technical Issues Operating Systems Microsoft Outlook Help Desk Support Microsoft Windows Account Management Peripheral Devices Business Valuation Endpoint Management Willingness To Learn IT Service Management Software Installation Full Stack Development Azure Active Directory Artificial Intelligence Network Troubleshooting Business Transformation Remote Desktop Services Configuration Management Hardware Troubleshooting Remote Technical Support Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software), * 3+ years of experience providing hands-on and remote desktop support in an enterprise environment. * Experience deploying, imaging, and troubleshooting endpoint devices using Microsoft Intune and/or Microsoft Endpoint Configuration Manager (MECM/SCCM). * Previous help desk or desktop support experience supporting users with technical issues related to: + Active Directory + Microsoft Teams + Outlook + Microsoft 365 applications + Network connectivity + End-user software applications * Strong knowledge of Windows operating systems and desktop hardware. * Experience troubleshooting printers, peripherals, and mobile devices. * Familiarity with ticketing systems and IT service management processes. * Excellent customer service, communication, and problem-solving skills., * Experience supporting hybrid or cloud-based Microsoft environments. * Knowledge of Azure Active Directory / Entra ID. * Familiarity with remote support tools and endpoint management solutions. * Technical certifications such as CompTIA A+, Microsoft Fundamentals, or related certifications are a plus. Key Attributes * Strong troubleshooting and analytical mindset. * Customer-focused approach to technical support. * Ability to prioritize and manage multiple support requests. * Effective communication skills with both technical and non-technical users. * Team-oriented with a willingness to learn and adapt to new technologies., Advocacy Operations Leadership Management Innovation ServiceNow Multitasking Communication Microsoft 365 Detail Oriented Problem Solving Decision Making Customer Service Computer Science Active Directory Technical Issues Operating Systems Vendor Management Technical Support Help Desk Support Computer Hardware Project Management Business Valuation ## Description We are seeking a Desktop Support Technician to provide both hands-on and remote technical support to end users across the organization. This role will be responsible for troubleshooting hardware, software, operating systems, and network-related issues while supporting endpoint deployment and management initiatives. The ideal candidate will have strong customer service skills, a solid technical foundation, and experience supporting enterprise desktop environments., * Provide Tier 1 and Tier 2 desktop support for end users through phone, remote, and onsite support channels. * Troubleshoot and resolve issues related to Windows desktops, laptops, peripherals, and mobile devices. * Deploy, configure, and maintain desktop and laptop systems using Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM/SCCM). * Perform device imaging, provisioning, software installations, upgrades, and system migrations. * Support Active Directory user and group administration, including password resets, account management, and access troubleshooting. * Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and other productivity tools. * Diagnose and resolve network connectivity issues, including VPN, Wi-Fi, and wired network problems. * Manage and track incidents, service requests, and asset inventory through the organization's ticketing system. * Escalate complex technical issues to appropriate infrastructure, network, or systems teams. * Assist with onboarding and offboarding activities, including workstation setup, equipment deployment, and user access provisioning. * Document troubleshooting steps, resolutions, and technical procedures., Planning Apple IOS Operations Communication Microsoft 365 Issue Tracking Customer Support Help Desk Support Business Valuation Technical Projects Microsoft Windows 10 IT Service Management Full Stack Development Service-Level Agreement Artificial Intelligence Network Troubleshooting Business Transformation Hardware Troubleshooting Computer-Generated Imagery Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Information Technology Infrastructure Library +0, Service Improvement Technology Solutions, Microsoft Windows 10 Full Stack Development Artificial Intelligence Business Transformation Service Improvement Planning Management Information Systems Troubleshooting (Problem Solving) +0 Google IT Support IT Support Specialist TEKsystems Washington, DC*Hybrid Jamf Mac OS Bomgar Timelines Apple IOS Scheduling Operations ServiceNow CompTIA A+ Smart Cards Multitasking Communication Microsoft 365 Problem Solving Customer Service Microsoft Office Active Directory Asset Management CompTIA Network+ Deskside Support Google Workspace Microsoft Windows Business Valuation Software Solutions IT Service Management Organizational Skills Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting End-User Training And Support Virtual Private Networks (VPN) Zoom (Video Conferencing Tool) Troubleshooting (Problem Solving) +0 ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)